Public Front Desk & Utility Billing Specialist

Fort Myers Beach; Fort Myers Beach (FL); Hybrid; USD 35,000 - 50,000; Full time

Benefits offered by this job

Comprehensive health insurance

Paid leave and holidays

401(a)/457(b) pension plan with employer contributions

Job summary

A local government entity in Fort Myers Beach seeks a skilled Reception / Utility Billing Specialist to serve as the first point of contact for residents and visitors. You will provide customer service, manage utility accounts, and assist with billing processes. The ideal candidate has strong communication skills and a background in customer support. This hybrid position offers a comprehensive benefits package and requires attention to detail and professionalism.

Qualifications

• Minimum of two years' experience in customer service or administrative support.
• Knowledge of customer service principles in a public sector environment.
• Familiarity with utility billing processes.

Responsibilities

• Greet and assist visitors at Town Hall.
• Respond to utility service inquiries professionally.
• Assist with maintaining customer accounts and billing processes.

Skills

Customer service

Communication

Attention to detail

Problem-solving

Time management

Education

High school diploma or equivalent

Associate's degree in accounting, finance, or business

Tools

Microsoft Office Suite

Utility billing software

Job description

A local government entity in Fort Myers Beach seeks a skilled Reception / Utility Billing Specialist to serve as the first point of contact for residents and visitors. You will provide customer service, manage utility accounts, and assist with billing processes. The ideal candidate has strong communication skills and a background in customer support. This hybrid position offers a comprehensive benefits package and requires attention to detail and professionalism.