Utility Billing & Customer Support Specialist

City of Santa Fe Springs; Enid (OK); On-site; USD 65,000 - 95,000; Full time

Job summary

City of Santa Fe Springs seeks an experienced Utility Services professional to support customer service and clerical operations within the city’s finance and water departments.

The role focuses on accurate billing, process improvements, and coordination with the Water Department for meter installation and service changes. Strong Excel/Word skills and reliable data handling are essential.

Qualifications

• One year certificate from college or technical school; or one year related experience and/or training; or equivalent combination of education and experience.
• Intermediate in Excel and Word.
• Keyboarding speed of 40 wpm.
• English proficiency.

Responsibilities

• Access computerized information to answer questions of ordinances, policies, rates, high bills, delinquencies, and other service problems.
• Terminate, start, or transfer water service for customers, and process work orders for collections.
• Correct and adjust bills as needed. Generate and process penalties on accounts not paid by due date.
• Arrange for customers to pay delinquent bills, and process work orders to shut off delinquent accounts.
• Resolve customers' service or billing complaints.
• Maintain automatic drafting (ACH) entry and review the ACH report produced by the City Clerk when the batch is processed to the bank.
• Produce work orders for contractors for new construction or irrigation meters; obtain a plot plan from the code department; send work orders and plot plan to the Water Department for installation of new meters.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills

English proficiency

40 wpm keyboarding

Excel

Word

Strong typing

Public relations

Customer service

Education

One year certificate from college or technical school

Tools

Accounting software

Job description

City of Santa Fe Springs seeks an experienced Utility Services professional to support customer service and clerical operations within the city’s finance and water departments.

The role focuses on accurate billing, process improvements, and coordination with the Water Department for meter installation and service changes. Strong Excel/Word skills and reliable data handling are essential.