Utility Billing & Customer Experience Specialist

Central Minnesota Jobs and Training Services, Inc.; Minneapolis (MN); On-site; USD 32,000 - 45,000; Full time

Job summary

Central Minnesota Jobs and Training Services, Inc. seeks an administrative professional for an urban city hall utility billing office.

This role performs a variety of duties requiring accounting knowledge and strong public contact, processing payments and handling daily clerical tasks. Under the supervision of the Utility Billing Coordinator, you will assist walk-in customers, answer calls and emails for City Hall and Utility Billing, and support front-office operations while ensuring accuracy

Qualifications

• High school diploma or GED required.
• Two years of experience involving extensive public contact.
• One year of accounting, bookkeeping, or related data entry experience.

Responsibilities

• Assist walk-in customers and handle public inquiries.
• Answer City Hall and Utility Billing phone lines and email.
• Process payments and coordinate service requests; support front-office operations.

Skills

Public contact

Customer service

Education

High school diploma or GED

Job description

Central Minnesota Jobs and Training Services, Inc. seeks an administrative professional for an urban city hall utility billing office.

This role performs a variety of duties requiring accounting knowledge and strong public contact, processing payments and handling daily clerical tasks. Under the supervision of the Utility Billing Coordinator, you will assist walk-in customers, answer calls and emails for City Hall and Utility Billing, and support front-office operations while ensuring accuracy