Utility Billing/Customer Service Representative - Columbia Heights

Central Minnesota Jobs and Training Services, Inc.; Minneapolis (MN); On-site; USD 32,000 - 45,000; Full time

Job summary

Central Minnesota Jobs and Training Services, Inc. seeks an administrative professional for an urban city hall utility billing office.

This role performs a variety of duties requiring accounting knowledge and strong public contact, processing payments and handling daily clerical tasks. Under the supervision of the Utility Billing Coordinator, you will assist walk-in customers, answer calls and emails for City Hall and Utility Billing, and support front-office operations while ensuring accuracy

Qualifications

• High school diploma or GED required.
• Two years of experience involving extensive public contact.
• One year of accounting, bookkeeping, or related data entry experience.

Responsibilities

• Assist walk-in customers and handle public inquiries.
• Answer City Hall and Utility Billing phone lines and email.
• Process payments and coordinate service requests; support front-office operations.

Skills

Public contact

Customer service

Education

High school diploma or GED

Job description

Job Posting

This position performs a variety of administrative duties requiring a knowledge of the principles of accounting, and daily public contact/customer service. Duties include assisting walk-in customers, answering main City Hall and Utility Billing telephone and Utility Billing email, processing payments, coordinating service requests, supporting daily front-office operations, and other clerical duties as needed. Decisions are made in terms of established policies and procedures; with difficult, non-routine, or complex problems being referred to a supervisor. Portions of the work require judgment based on knowledge of accounting principles. Work is performed under the supervision of the Utility Billing Coordinator and is evaluated for accuracy and adherence to standards.

Required: High school diploma or GED, two years experience involving extensive public contact, one year work experience in accounting, bookkeeping, or related data entry position.

Benefits information is not available for this position. Please contact the city directly for this information.