Utility Billing/Customer Service Representative - Columbia Heights

Minnesota City Jobs; Columbia Heights (MN); On-site; USD 42,000 - 56,000; Full time

Job summary

Minnesota City Jobs is seeking anAdministrative Assistant in Columbia Heights to support Utility Billing and City Hall operations. The role requires handling cash and payments, answering calls and emails, and performing clerical tasks with careful adherence to policy.

The candidate should have a high school diploma or GED and at least two years of public-facing work experience, plus one year in accounting, bookkeeping, or related data entry. Supervision by the Utility Billing Coordinator applies.

Qualifications

• Experience with extensive public contact
• Experience in accounting, bookkeeping, or related data entry position.

Responsibilities

• Assist walk-in customers and answer City Hall and Utility Billing phone lines
• Process payments and coordinate service requests
• Support front-office operations and clerical duties
• Refer non-routine or complex problems to supervisor

Skills

Accounting principles

Public customer service

Data entry

Education

High school diploma or GED

Job description

This position performs a variety of administrative duties requiring a knowledge of the principles of accounting, and daily public contact/customer service. Duties include assisting walk-in customers, answering main City Hall and Utility Billing telephone and Utility Billing email, processing payments, coordinating service requests, supporting daily front-office operations, and other clerical duties as needed. Decisions are made in terms of established policies and procedures; with difficult, non-routine, or complex problems being referred to a supervisor. Portions of the work require judgment based on knowledge of accounting principles. Work is performed under the supervision of the Utility Billing Coordinator and is evaluated for accuracy and adherence to standards.

Required: High school diploma or GED, two years experience involving extensive public contact, one year work experience in accounting, bookkeeping, or related data entry position.