Utility Billing Cashier

City of Pflugerville; Pflugerville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

City of Pflugerville seeks a front line customer support agent for in-person and phone assistance in the Utility Billing area. The role handles payments, account inquiries, and service change requests for over 23,000 utility accounts.

Requirements include a high school diploma and cash handling experience; strong communication skills and proficiency with standard office software are expected. Regular 40-hour weeks with potential overtime.

Qualifications

• High School diploma or equivalent required.
• Experience with cash handling and basic accounting principles preferred.
• Excellent verbal and written communication skills expected.
• Familiarity with billing software and office equipment beneficial.

Responsibilities

• Prepare and balance daily cash drawer.
• Take payments (cash, check, credit) in person.
• Answer questions from customers via walk-in, phone, or email.
• Process mail/night drop payments and scan them.
• Handle service start, disconnect, or transfer requests.
• Send welcome emails to new customers.
• Interface with City staff and the public as needed.
• Other related duties as assigned.

Skills

Cash handling

Accounts receivable

Customer service

Office software

Education

High School Diploma or equivalent

Tools

Billing software

Microsoft Office

Job description

Under direct supervision of the Utility Billing Operations Manager, provide excellent front line customer support for in person and over the phone customers, take payments in person by cash, check and credit card. Serves more than 23,000 residential and commercial utility service accounts in accordance with clearly established policies and procedures. Frequently interfaces with City employees, City management, and general public.

• Prepare a cash drawer for use each morning, balance cash drawer at end of day.
• Take payments from walk in customer: Cash, Check or Credit Card.
• Answer general account questions or inquires for walk in customers, phone calls and emails.
• Process mail/night drop payments daily through scanning software.
• Track and process trash complaints received.
• Process requests for payment extensions or payment plans.
• Process applications for service start, disconnect or transfer.
• Process account change requests.
• Send welcome emails to new customers.
• Remains accessible via personal cell phone to address job-related issues or emergencies using City applications.
• Other related duties as requested.

Formal Education: High School diploma or equivalent.
Relatable Work Experience: One (1) 1 year of cash handling, accounts receivables and general accounting principles, general office or front facing customer service. Basic computer hardware and software operation.

Disclaimer: Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is define as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

Working knowledge of applicable accounts receivable, basic cash handling procedures, and basic accounting principles.

Good communication (verbal and written) and organization skills.

Ability to interface professionally with employees, management, and general public.

Proficiency with applicable computer equipment, utility billing software, internet, Microsoft Office, and other standard office equipment.

Subject to sitting and standing to perform essential functions in an office environment.

Visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate office equipment.

Regularly scheduled for 5-day, 40-hour workweek, Monday through Friday; overtime occasionally required.