Utility Billing Cashier

Gfoat; Pflugerville, Northern (TX, KY); Hybrid; USD 34,000 - 42,000; Full time

Job summary

The City of Pflugerville seeks a friendly Utility Billing Clerk to support in-person and phone customers, handling payments and inquiries for over 23,000 service accounts. You will work under the Utilities Billing Operations Manager and balance daily cash drawers in a fast-paced municipal setting.

Responsibilities include processing payments, account changes, service requests, and welcome emails, with strong emphasis on accuracy, professionalism, and timely communication.

Qualifications

• One year of cash handling, accounts receivable and general accounting experience.
• Front-facing customer service experience required.
• Two years of related full-time experience may substitute one year of higher education, or one year of higher education for two years of experience per policy.

Responsibilities

• Balance cash drawer at start and end of day.
• Accept payments by cash, check, or credit card from walk-in customers.
• Answer general account questions via walk-in, phone, or email.
• Process mail/night drop payments using scanning software.
• Handle service requests such as start, disconnect, or transfer of service.
• Send welcome emails to new customers.
• Remain reachable on personal cell for job-related issues.

Skills

Cash handling

Accounts receivable

Customer service

Communication

Organization

Education

High School diploma or equivalent

Tools

Billing software

Microsoft Office

Job description

Job Summary

Under direct supervision of the Utility Billing Operations Manager, provide excellent front line customer support for in person and over the phone customers, take payments in person by cash, check and credit card. Serves more than 23,000 residential and commercial utility service accounts in accordance with clearly established policies and procedures. Frequently interfaces with City employees, City management, and general public.

Essential Job Functions and Other Important Duties:

• Prepare a cash drawer for use each morning, balance cash drawer at end of day.
• Take payments from walk in customer: Cash, Check or Credit Card.
• Answer general account questions or inquires for walk in customers, phone calls and emails.
• Process mail/night drop payments daily through scanning software.
• Track and process trash complaints received.
• Process requests for payment extensions or payment plans.
• Process applications for service start, disconnect or transfer.
• Process account change requests.
• Send welcome emails to new customers.
• Remains accessible via personal cell phone to address job-related issues or emergencies using City applications.
• Other related duties as requested.

Job Qualifications:

Formal Education: High School diploma or equivalent.

Relatable Work Experience: One (1) 1 year of cash handling, accounts receivables and general accounting principles, general office or front facing customer service. Basic computer hardware and software operation.

Disclaimer: Unless otherwise stated, applicants are permitted to substitute two years of related full-time experience for one year of higher education or one year of related higher education for two years of experience in order to meet the minimum requirements of the job. One year of full-time experience is define as 30 or more hours worked per week for 12 months. One year of higher education is defined as 30 credit hours completed at an accredited college or university.

Knowledge, Skills, and Abilities Needed & Environmental Factors and Other Physical Requirements:

• Working knowledge of applicable accounts receivable, basic cash handling procedures, and basic accounting principles.
• Good communication (verbal and written) and organization skills.
• Ability to interface professionally with employees, management, and general public.
• Proficiency with applicable computer equipment, utility billing software, internet, Microsoft Office, and other standard office equipment.
• Subject to sitting and standing to perform essential functions in an office environment.
• Visual acuity, speech, and hearing; hand and eye coordination and manual dexterity necessary to operate office equipment.
• Regularly scheduled for 5-day, 40-hour workweek, Monday through Friday; overtime occasionally required.