Utility Billing Customer Care Specialist

City of Allen; Allen (TX); On-site; USD 25,000 - 36,000; Full time

Job summary

City of Allen is seeking a customer-focused Utility Billing Clerk to support cashiering, payments, and account management in a busy office. You will respond to inquiries, process applications, and ensure accurate data entry while maintaining high service standards.

Role emphasizes efficient cash handling, precise billing tasks, and adherence to city policies. The position supports a team dedicated to timely and respectful public service in Allen, Texas.

Qualifications

• Knowledge of city rules, regulations and procedures.
• Experience with utility billing and customer service procedures.
• Proficient in modern office practices and equipment.

Responsibilities

• Provides customer service to the public and contractors via phones, emails, and voicemails.
• Completes cashiering duties by receiving and recording payments and balancing cash drawer.
• Maintains customer accounts and processes service requests and paperwork.
• Verifies payments, prepares bank deposits, and handles routine data entry.
• Operates under the City of Allen's core values of People First, Respect, Integrity, Deliver and Excel.

Skills

Cashiering

Customer service

Billing

Data entry

Problem solving

Education

High School diploma or equivalent

Job description

City of Allen is seeking a customer-focused Utility Billing Clerk to support cashiering, payments, and account management in a busy office. You will respond to inquiries, process applications, and ensure accurate data entry while maintaining high service standards.

Role emphasizes efficient cash handling, precise billing tasks, and adherence to city policies. The position supports a team dedicated to timely and respectful public service in Allen, Texas.