Utility Billing Clerk

Harpeth Valley Utilities District; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

The Harpeth Valley Utilities District in Nashville, Tennessee, seeks an individual for a customer service role focused on providing efficient support and handling customer inquiries. This position offers a comprehensive benefits package, and applicants should possess a high school diploma or GED along with substantial customer service experience.

Responsibilities include collecting utility billing funds and processing work orders, with an emphasis on teamwork and effective communication. Candidates must demonstrate strong MS Word and Excel skills and maintain accurate records.

Qualifications

• At least three years of related experience with knowledge of departmental functions.
• Demonstrated ability to compose effective written communications.
• Accurate typing speed of 50 words per minute.

Responsibilities

• Provide courteous and efficient customer service.
• Receipt and collect Utility Billing funds.
• Process routine utility work orders and track complaints.

Skills

Customer service knowledge

Billing systems expertise

MS Word skills

Excel skills

Attention to detail

Effective communication

Education

High school diploma or GED

Associates Degree in related field

Job description

HVUD is committed to selecting and retaining individuals who value working in a team environment, have the utmost regard for the safety of themselves and their fellow employees and who understand the importance of the work of providing safe drinking water.

If those are your values too, we look forward to hearing from you!

Job Description

BENEFITS

The Harpeth Valley Utilities District comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.

Position Purpose:

Provides courteous and efficient customer service and answers more complex or difficult customer inquiries. Provides a variety of administrative support to the assigned group. Responsible for receipting and collecting Utility Billing funds and recording payments, routine utility work order processing and complaint tracking.

• Office environment sometimes independently working and other times as a group work team in an open office.
• Fast paced and serving an expanding client network of customers.
• Due to walk in customer service and public facing, this is an onsite job and not a hybrid position.

Qualifications

Education/Experience/Background:

• High school diploma or GED plus additional specialized courses or Associates Degree in related field.
• Related Accounting Experience and/or degree.
• At least three years internal or directly related experience with knowledge of departmental function, policies, procedures, terminology and interrelationships.

Knowledge/Skills/Abilities:

• Demonstrates thorough knowledge of Customer service and Billing systems.
• Demonstrated ability to independently compose effective written internal or customer communications. Good telephone etiquette.
• Accurate typing speed of 50 words per minute. Demonstrates PC skills with MS Word and Excel and has ability to develop spreadsheets and modify formats in order to complete assignments.
• Must demonstrate ability to pay close attention to details, and present good planning, organization, and time management skills.
• Must demonstrate effective oral and written communication skills with good vocabulary, good grammar and the ability to independently compose routine written communications. Good telephone etiquette.
• Must be able to handle diverse task simultaneously and work effectively with interruptions and meet or exceed production and quality goals. Ability to handle confidential or sensitive information or issues.
• Must demonstrate ability to work in a team environment and willingness to assume additional or new responsibilities readily.
• Responsible for maintaining all records of utilities, billing.
• Accepting new permit applications and new customer accounts.
• Generate, track, and maintain Work Orders, cut-off notices, issuing work orders for utilities staff, etc.
• Collecting and depositing revenues in the proper bank account.

Additional Information

All your information will be kept confidential according to EEO guidelines.