Utility Billing & Customer Care Specialist

Harpeth Valley Utilities District; Nashville (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

Job summary

The Harpeth Valley Utilities District in Nashville, Tennessee, seeks an individual for a customer service role focused on providing efficient support and handling customer inquiries. This position offers a comprehensive benefits package, and applicants should possess a high school diploma or GED along with substantial customer service experience.

Responsibilities include collecting utility billing funds and processing work orders, with an emphasis on teamwork and effective communication. Candidates must demonstrate strong MS Word and Excel skills and maintain accurate records.

Qualifications

• At least three years of related experience with knowledge of departmental functions.
• Demonstrated ability to compose effective written communications.
• Accurate typing speed of 50 words per minute.

Responsibilities

• Provide courteous and efficient customer service.
• Receipt and collect Utility Billing funds.
• Process routine utility work orders and track complaints.

Skills

Customer service knowledge

Billing systems expertise

MS Word skills

Excel skills

Attention to detail

Effective communication

Education

High school diploma or GED

Associates Degree in related field

Job description

The Harpeth Valley Utilities District in Nashville, Tennessee, seeks an individual for a customer service role focused on providing efficient support and handling customer inquiries. This position offers a comprehensive benefits package, and applicants should possess a high school diploma or GED along with substantial customer service experience.

Responsibilities include collecting utility billing funds and processing work orders, with an emphasis on teamwork and effective communication. Candidates must demonstrate strong MS Word and Excel skills and maintain accurate records.