Utilities Operations & Billing Analyst

Morgan Properties; Conshohocken (Montgomery County); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401(k) Retirement Plan

Educational Enhancement Program

Tuition Reimbursement

Job summary

Morgan Properties in Conshohocken, PA, seeks a detail‑oriented Utilities Associate to manage portfolio-wide utilities operations, billing accuracy, and service restoration coordination. You will work with property teams, vendors, and corporate stakeholders to deliver timely, compliant utility outcomes.

The role emphasizes data integrity, reporting on consumption and charges, and resolving issues across units and common areas.

Qualifications

• 0–2 years of experience in utilities management, property operations, real estate, or related field.
• Demonstrated organizational skills and strong attention to detail.
• Demonstrated ability to manage multiple priorities independently in a fast-paced, dynamic environment with limited supervision.
• Strong written and verbal communication skills, with the ability to clearly present data, findings, and recommendations to internal stakeholders and external partners.

Responsibilities

• Monitor and manage shared utilities email inboxes, ensuring timely review, categorization, and routing of incoming requests.
• Create, update, and maintain Zendesk tickets related to utilities issues, including service restoration, billing inquiries, and account updates.
• Coordinate restoration of utility service for units and common areas by working with vendors, property teams, and internal stakeholders.
• Assist with utility funding approval processes by compiling required documentation, reviewing reports, and escalating exceptions as needed.
• Track, update, and follow through on routine utilities requests to ensure timely resolution and clear communication.

Skills

Detail-oriented

Organizational skills

Attention to detail

Communication skills

Multitasking

Tools

Microsoft Excel

VLOOKUP

Pivot tables

Yardi Voyager

Zendesk

Outlook

Word

Job description

Morgan Properties in Conshohocken, PA, seeks a detail‑oriented Utilities Associate to manage portfolio-wide utilities operations, billing accuracy, and service restoration coordination. You will work with property teams, vendors, and corporate stakeholders to deliver timely, compliant utility outcomes.

The role emphasizes data integrity, reporting on consumption and charges, and resolving issues across units and common areas.