Utilities ERCS Transformation Leader

Accenture; Kirkland (WA); On-site; USD 174,000 - 399,000; Full time

Job summary

Accenture is seeking a senior leader in the Utilities practice to guide large-scale transformation programs across Energy Retail and Customer Operations. You will partner with C-suite executives to shape strategy, drive digital transformation, and improve meter-to-cash performance.

You will originate and close new business, lead cross-functional teams, and mentor senior professionals while aligning initiatives with growth, cost optimization, and customer satisfaction goals.

Qualifications

• At least 12 years of experience in the utilities sector, with deep expertise in Utilities Retail, Customer Operations, and Meter-to-Cash transformation.
• Extensive experience leading large-scale transformation programs, including CIS implementations (SAP or Oracle) and broader customer and billing modernization initiatives.
• Proven ability to operate as a senior client advisor, with a track record of building and sustaining relationships with executive stakeholders.
• Strong consulting and commercial acumen, including experience leading complex engagements, managing P&L, and delivering measurable business outcomes.
• Deep expertise in digital transformation and customer experience, including data, analytics, and AI to drive operational and customer-centric improvements.
• Demonstrated ability to originate and close new business and expand client accounts.
• Exceptional communication and storytelling, with the ability to present to executive audiences.
• Experience leading and developing senior teams, with mentoring and building inclusive, high-performance environments.
• Bachelor’s degree or equivalent work experience.

Responsibilities

• Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations, shaping strategy through execution with a focus on digital transformation, customer experience, and operational performance improvement across the meter-to-cash value chain.
• Serve as a trusted advisor to C-suite and senior utility executives, influencing strategic direction and aligning transformation initiatives to business outcomes.
• Define and drive market-leading offerings in Energy Retail and Customer Transformation, including data/AI-enabled operations.
• Originate and lead complex sales pursuits, including shaping deal strategy and closing opportunities that drive practice growth.
• Oversee multi-disciplinary delivery teams, ensuring high-quality outcomes and accountability across scope, timeline, and financial performance.
• Act as a thought leader in the Utilities industry, contributing to external eminence, client workshops, and IP development.
• Build and scale high-performing teams, mentoring senior talent and fostering inclusive leadership.
• Collaborate across Accenture’s ecosystem to bring integrated solutions to clients and maximize impact.

Skills

Executive stakeholder engagement

Executive advisory

Digital transformation

Communication & storytelling

Leadership of senior teams

Business development / sales origation

Education

Bachelor’s degree or equivalent work experience

Tools

SAP CIS implementations

Oracle CIS implementations

Job description

Accenture is seeking a senior leader in the Utilities practice to guide large-scale transformation programs across Energy Retail and Customer Operations. You will partner with C-suite executives to shape strategy, drive digital transformation, and improve meter-to-cash performance.

You will originate and close new business, lead cross-functional teams, and mentor senior professionals while aligning initiatives with growth, cost optimization, and customer satisfaction goals.