Senior SAP ERCS Manager – Utilities Transformation

Accenture; Arlington (VA); On-site; USD 87,000 - 270,000; Full time

Job summary

Accenture is seeking a Senior Utilities Consultant to join its Washington, DC area team. You will lead strategic engagements in energy retail and customer service, focusing on digital transformation, customer experience, and operational improvements for major clients.

Your role involves serving as a primary client contact with senior executives, shaping business strategies, proposing solutions, and guiding project delivery while mentoring junior team members and collaborating with

Qualifications

• Minimum 5 years of utility industry experience in Customer Service delivery/Transformation.
• Minimum 3 years of functional experience with SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bachelor’s degree or equivalent work experience (minimum 12 years); if Associate’s Degree, must have minimum 6 years of work experience.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work environment.

Skills

Utilities industry

Customer service delivery

SAP

Education

Bachelor's degree

Tools

SAP

Job description

Accenture is seeking a Senior Utilities Consultant to join its Washington, DC area team. You will lead strategic engagements in energy retail and customer service, focusing on digital transformation, customer experience, and operational improvements for major clients.

Your role involves serving as a primary client contact with senior executives, shaping business strategies, proposing solutions, and guiding project delivery while mentoring junior team members and collaborating with