Utilities Transformation & Customer Experience Director

Accenture; Mountain View (CA); On-site; USD 163,000 - 434,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture is seeking a senior leader for its Utilities Practice in California, focusing on large-scale transformation across Energy Retail and Meter-to-Cash. The role requires guiding executive stakeholders, shaping strategic priorities, and delivering measurable business outcomes.

You will lead multi-disciplinary teams, originate new business, and build innovative offerings leveraging data, AI, and digital channels. Accenture offers a comprehensive benefits package and growth opportunities.

Qualifications

• Minimum 12 years in utilities with expertise in Utilities Retail and Meter-to-Cash transformation.
• Experience leading large transformation programs and CIS implementations (SAP/Oracle).
• Proven senior client advisor with executive stakeholder relationships.
• Strong consulting and commercial acumen, including P&L management.
• Deep expertise in digital transformation, data, analytics, and AI.
• Proven ability to originate and close new business.
• Excellent communication and leadership of senior teams.

Responsibilities

• Lead large-scale transformation programs across Energy Retail and Customer Operations.
• Advise C-suite and senior executives, shaping enterprise priorities and outcomes.
• Define offerings in Energy Retail and Customer Transformation with innovative angles.
• Originate and close new business through strategic deal shaping and value prop development.
• Oversee delivery teams, ensure quality, and manage scope, timeline, and budget.
• Contribute to external thought leadership and IP in Utilities.
• Mentor and build high-performing teams and inclusive culture.
• Collaborate across Accenture’s Strategy, Industry X, Technology, and Song.

Skills

Utilities domain

Transformation programs

CIS ERP systems

Executive relationships

P&L management

Data & AI

Team leadership

Bachelor’s degree

Education

Bachelor’s degree or equivalent experience

Tools

SAP

Oracle

Job description

Accenture is seeking a senior leader for its Utilities Practice in California, focusing on large-scale transformation across Energy Retail and Meter-to-Cash. The role requires guiding executive stakeholders, shaping strategic priorities, and delivering measurable business outcomes.

You will lead multi-disciplinary teams, originate new business, and build innovative offerings leveraging data, AI, and digital channels. Accenture offers a comprehensive benefits package and growth opportunities.