Utilities Transformation Leader - Principal ERCS Director

Accenture; San Francisco (CA); On-site; USD 163,000 - 434,000; Full time

Job summary

Accenture seeks a senior leader to drive large-scale transformation across Energy Retail and Customer Operations, leveraging CIS implementations (SAP/Oracle), data and AI-enabled services, and strategic advisory to C-suite executives.

You will shape market offerings, originate deals, mentor teams, and collaborate across Strategy, Industry X, Technology, and Song to deliver measurable value for clients and sustain Accenture's reinvention impact.

Qualifications

• Bachelor’s degree or equivalent work experience.
• 12+ years in utilities sector with deep expertise in Utilities Retail, Customer Operations, and Meter-to-Cash transformation.
• Experience with CIS implementations (SAP or Oracle).
• Proven ability to engage executive stakeholders and influence strategic decisions.
• Strong consulting, commercial acumen, including managing engagements, P&L, and delivering measurable outcomes.

Responsibilities

• Lead large-scale, end-to-end transformation programs across Energy Retail and Customer Operations, shaping strategy through execution with a focus on digital transformation, customer experience, and operational performance improvement across the meter-to-cash value chain.
• Serve as a trusted advisor to C-suite and senior utility executives, influencing strategic direction and aligning transformation initiatives to business outcomes.
• Define and drive market-leading offerings in Energy Retail and Customer Transformation, bringing innovative perspectives on customer experience, affordability, digital channels, and data/AI-enabled operations.
• Originate and lead complex sales pursuits, including shaping deal strategy and closing high-impact opportunities.
• Oversee multi-disciplinary delivery teams, ensuring high-quality outcomes and driving accountability across scope, timeline, and financial performance.
• Act as a thought leader in the Utilities industry, contributing to external eminence and IP development.
• Build and scale high-performing teams, mentoring senior talent and fostering inclusion.
• Collaborate across Accenture’s ecosystem to bring integrated, cross-functional solutions to clients.

Skills

Executive relationships

Digital transformation

Customer operations

Communication skills

Team leadership

Business development

P&L management

Education

Bachelor's degree or equivalent experience

Tools

SAP

Oracle

Job description

Accenture seeks a senior leader to drive large-scale transformation across Energy Retail and Customer Operations, leveraging CIS implementations (SAP/Oracle), data and AI-enabled services, and strategic advisory to C-suite executives.

You will shape market offerings, originate deals, mentor teams, and collaborate across Strategy, Industry X, Technology, and Song to deliver measurable value for clients and sustain Accenture's reinvention impact.