Public Utility Call Center Specialist

City of New Orleans; New Orleans (LA); Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

City of New Orleans seeks an intermediate level customer service professional for the Sewerage & Water Board call center. You will receive, process, and respond to service requests and public inquiries across phone, in-person, and electronic channels, with emphasis on accurate information delivery.

Partial duties include shift work (fixed or rotating) and potential weekend work, including emergencies. Civil service coursework is required or waived for current employees.

Formación

• High School Diploma or GED required.
• One year of customer service experience in a high-volume call center.
• Completion of specified Civil Service coursework or equivalent training.

Responsabilidades

• Handle customer service inquiries via phone, in-person, email, and other channels.
• Process and respond to service requests and information inquiries.
• Work within the Sewerage & Water Board call center and support emergency and non-emergency contacts as needed.

Conocimientos

Customer service

Communication

Multitasking

Educación

High School Diploma or GED

Descripción del empleo

City of New Orleans seeks an intermediate level customer service professional for the Sewerage & Water Board call center. You will receive, process, and respond to service requests and public inquiries across phone, in-person, and electronic channels, with emphasis on accurate information delivery.

Partial duties include shift work (fixed or rotating) and potential weekend work, including emergencies. Civil service coursework is required or waived for current employees.