Utility Billing Clerk

City of Maypearl; Hutchins (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

City of Maypearl seeks a diligent Utility Billing Clerk to handle billing, payments, and account maintenance for municipal services. You will issue monthly bills, respond to inquiries, and ensure records comply with city policies.

Ideal candidates have a high school diploma and at least two years in clerical, accounting, or customer service roles; bilingual Spanish is a plus. This on-site role offers opportunities to support public services and accurate financial operations.

Qualifications

• High school diploma or equivalent.
• Two years of clerical, accounting or customer service experience preferred; municipal or utility billing experience desirable.
• Bilingual skills are preferred (Spanish).

Responsibilities

• Prepare, calculate, and issue monthly utility bills for all city utility accounts.
• Receive and process customer payments (cash, check, credit card, ACH) and balance daily receipts.
• Establish new customer accounts, transfers, and disconnects services as needed.
• Respond to customer inquiries in person, by phone, and by email regarding billing, account balances, payments arrangements, and service issues.
• Investigate billing discrepancies, make corrections, and coordinate with field staff on meter reads and service orders.
• Prepare delinquent notices, penalty assessments, and service disconnects for non-payment.
• Maintain accurate records of accounts, adjustments, and transactions.
• Assist with preparation of reports for management and auditors.
• Provide clerical support such as filing, data entry, scanning, and correspondence.
• Ensure compliance with city policies, applicable laws, and confidentiality requirements.
• Processes departmental requests received through the Texas Public Information Act in a timely manner and in accordance with the Act.

Skills

Office practices

Billing software

Customer service

Cash handling

Organizational skills

Education

High school diploma or equivalent

2 years clerical or accounting or customer service experience

Bilingual Spanish preferred

Tools

Billing software

Spreadsheet software

Job description

Position Summary

The Utility Billing Clerk is responsible for performing clerical and customer service duties related to
the billing, collection, and maintenance of utility accounts. This position ensures accurate billing,
responds to customer inquiries, processes payments, and maintains utility account records in
compliance with city policies and procedures.

Essential Duties and Responsibilities

• Prepares, calculates, and issues monthly utility bills for all city utility accounts.
• Receives and processes customer payments (cash, check, credit card, ACH) and balances daily
  receipts.
• Establishes new customer accounts, transfers, and disconnects services as needed.
• Responds to customer inquiries in person, by phone, and by email regarding billing, account
  balances, payments arrangements, and service issues.
• Investigates billing discrepancies, makes corrections, and coordinates with field staff on meter
  reads and service orders.
• Prepares delinquent notices, penalty assessments, and service disconnects for non-payment.
• Maintains accurate records of accounts, adjustments, and transactions.
• Assists with preparation of reports for management and auditors.
• Provides clerical support such as filing, data entry, scanning, and correspondence.
• Ensures compliance with city policies, applicable laws, and confidentiality requirements.
• Processes departmental requests received through the Texas Public Information Act in a timely
  manner and in accordance with the Act.

Knowledge, Skills and Abilities

• Knowledge of office practices, recordkeeping, and basic accounting skills.
• Proficiency with computers and utility billing software, spreadsheets, and word processing.
• Strong customer service and communication skills.
• Ability to interact with the public and handle stressful situations professionally.
• Ability to handle cash accurately and reconcile daily receipts.
• Ability to work independently, organize tasks, and meet deadlines.
• Attention to detail.
• Knowledge of Texas Open Meetings Act, Public Information Act and the Teas Records
  Management and Retention Act.
• Ability to analyze metering abnormalities in relation to past consumption patterns, seasonal
  variations, and other pertinent factors, and to draw reasonable conclusions.
• Ability to work independently and as part of a team.

Education & Experience

• High school diploma or equivalent.
• Two years of clerical, accounting or customer service experience preferred; municipal or utility
  billing experience desirable.
• Bilingual skills are preferred (Spanish).