USVI Charter Operations Manager

ISLAND TIME WATERSPORTS CARIBBEAN LLC; United States Virgin Islands; On-site; USD 70,000 - 80,000; Full time

Job summary

ISLAND TIME WATERSPORTS CARIBBEAN LLC in the US Virgin Islands is seeking a Charter Operations Manager to lead daily operations of captains, crew and watersports personnel, ensure vessel maintenance, and coordinate coast guard compliance.

The role includes budgeting with Market Director, staff training, safety drills, scheduling, and ongoing liaison with vendors; a strong background in marine operations and P&L is essential.

Qualifications

• High School diploma or equivalent.
• 4+ years progressive management, with 3+ years project management, with estimating and job cost management.
• Previous P&L responsibility with budgeting, forecasting and financial planning experience.
• Marine and logistics operations knowledge for hospitality sector.
• Strong written and verbal communication for reports and policies.
• Knowledge of performance management across staff.
• Knowledge of USCG, OSHA, EPA and local safety laws.
• Proficient with G-Suite and Microsoft Office.
• Ability to prioritize and manage high-volume requests.
• Ability to stand, kneel, and lift moderate to heavy items.

Responsibilities

• Oversee daily maintenance, parts and vendor management, and vessel upkeep.
• Direct crew scheduling and supervision of charters and local fleet operations.
• Recruitment, onboarding, training, and retention of charter ops personnel.
• Ensure SOPs and safety/regulatory compliance across operations.
• Lead regular crew meetings and staff engagement.
• Coordinate training for beach staff in watersports operations.
• Perform vessel checks and on-site safety verifications.
• Assist in budget preparation and cost control with Market Director.

Skills

P&L

Budgeting

Forecasting

Project management

Crew leadership

Operations management

Financial planning

Communication

Performance management

Regulatory compliance

Education

High School diploma

Tools

G-Suite

Microsoft Office

Job description

Job Details: Job Location: US Virgin Islands - VI, VI 00802, Salary Range: $70,000.00 - $80,000.00 Salary/year, Travel Percentage: Up to 25%,

The Charter Operations Manager is ultimately responsible for daily management of all captains, crew members and motorized watersports tour personnel and equipment. The scope of responsibility will include, but is not limited to the effective oversight and training of captains, crew, and motorized watersports personnel, the effective management and execution of fleet maintenance operations, and management and execution of Coast Guard inspections and other compliance matters.

OPERATIONAL DUTIES

• Daily responsibility for the daily maintenance challenge, and the delegation/follow through of action items and vessel walk-throughs, including small boat rentals and equipment, and for the delegation/follow through to Market Director and/or Engineering. Communicate and/or escal…
• Daily responsibility for the effective communication and escalation process of daily updates and/or challenges.
• Daily responsibility for the development and maintenance of an active and up-to-date list of parts and vendors.
  • Parts Management List: Active and up-to-date list of parts, financials/cost, and ordering processes.
  • Vendor Management List: Active and up-to-date contact information (to include names, emails, and phone numbers) and ordering processes and locations.
• Daily responsibility for the maintenance of an active and up-to-date current and preventative maintenance schedule, with a weekly reporting cadence on dates and financials. This includes the development and ongoing maintenance of ensuring oil, coolant, filters, pumps, etcetera, are always in stock.
• Daily responsibility for the communication and coordination of all normal maintenance, such as transmission and oil changes of all vessels, including engine maintenance and service schedules.
• Daily responsibility for the care and execution of standard and/or emergency maintenance and repair of all vessels.
• In partnership with the Market Director, the COM, proposes and maintains operating expense budgets for the local operation inclusive of: budgeting and cost estimating for current and future operations, and is responsible for the adherence to approved budgets.
• Responsible for the timely submission of payables and purchase orders.
• Review of vessel duty sheets and timely coordination to resolve any issues identified.

CREW OPERATIONS

• The COM is an essential member of the management team and is responsible for the daily direction and supervision of all crew, and supervising and coordinating all phases of operations relating to the local fleet, including the overall responsibility of aspects of Crew operations and management.
• Daily responsibility of charter personnel schedule and related administrative duties.
• In partnership with and at the direction of the Senior Charter Operations Manager and the Market Director, the COM is responsible for the recruiting, selection, onboarding, promotion, training and retention of all charter operations personnel.
• Adherence of charter personnel to standard operating procedures designed to ensure regulatory compliance of personnel and vessels consistent with RED brand standards and core values.
• Schedule and execute regular crew meetings and employee engagement and recognition, escalating as appropriate.
• Assist in the fulsome training of beach staff in motorized and non‑motorized operations, with consistent specific attention to motorized watersports rentals.
• Provide visible and accountable daily vessel and crew checks and vessel walk‑throughs.

SAFETY OPERATIONS & RESPONSIBILITIES

• Ability to interpret, administer and ensure compliance with government regulations in all matters related to maintenance, safety, training, work rules, environmental guidelines, and emergency response.
• Create, publish, and consistently maintain a monthly schedule of USCG safety drills.
• Create drill scenarios for all vessels, including maintenance of a drill scenario binder.
• Weekly walkthrough, inspection, and documentation of all vessels with their Captain(s).
• Responsible for the regular auditing and maintenance of all vessel binders to ensure all documentation is valid.
• Serve as Delivery Captain and on‑site management for Hurricane Plan execution.
• Maintains a positive safety culture, schedules regular safety meetings and enforces safety training, rules and regulations as they apply to operations.
• Prepare, schedule and assist with all USCG inspections.
• Responsible for the timely submission of approved USCG documentation for record keeping.

TRAINING

• Modify and consistently update training packets and check‑off lists to crew.
• Management and selection of Crew Trainers and Captain Trainers and their adherence to RED's captain and crew training policies and SOPs.
• Initiate Training Packets and Sign‑Offs.

Qualifications

• High School diploma, or equivalent.
• 4+ years of progressive management experience, with a minimum of 3+ years of project management experience, with strong estimating and job cost management skills.
• Previous P&L responsibility, with a strong understanding of financial cost accounting, budgeting, forecasting and financial planning processes to effectively manage multiple budgets on a routine basis.
• Thorough and current knowledge of marine and logistics operations with an understanding of the day‑to‑day operations of a busy hospitality marine industry.
• Strong written and oral communicative skills to draft business letters, develop reports, present oral presentations, create policies and procedures, and write repair specifications.
• Strong understanding of individual roles, interactions, and responsibilities of employees, including a knowledge of all aspects of performance management.
• Strong knowledge of, and adherence to, all USCG, OSHA, EPA, and state and local laws and ordinances governing workplace, crew and employee, and environmental safety.
• Strong technical abilities, and a proficiency in both G‑Suite and Microsoft Office.
• Ability to prioritize, organize and follow‑up to a high volume of guest and management requests.
• Ability to stand, kneel, and/or engage in physical activity for lengthy periods of time, including lifting moderate to heavy items.