USPS Compliance & Mail Operations Manager

TSG - The Sheridan Group; Hanover (York County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision, 401k

Paid time off and holidays

Referral bonuses

Employee discounts

Job summary

Sheridan is seeking a Postal Affairs Manager to lead USPS compliance, mailing best practices, and cross-functional collaboration across sites. You will guide teams, manage permits, and optimize postal solutions to improve efficiency and savings while supporting customers nationwide.

The role emphasizes strong leadership, communication, and organizational skills, with a focus on process improvement and data accuracy in mailing operations.

Qualifications

• 5 years of experience in customer service, mailing operations, or related print/mail industry environment.
• Demonstrated expertise in USPS postal regulations, compliance requirements, and mailing best practices.
• Strong communication and interpersonal skills with the ability to effectively collaborate with customers, USPS representatives, sales teams, and cross-site partners.
• Proven leadership experience with the ability to manage, coach, and develop a customer-focused team.
• Excellent organizational, problem-solving, and conflict resolution skills with the ability to manage multiple priorities.
• Proficiency in Microsoft Office, Presort and Post-presort software, and Postalone applications.
• Experience supporting USPS documentation, permit management, and postal reporting processes.
• Ability to build cross-functional relationships and serve as a liaison across multiple locations and departments.
• High School diploma.

Responsibilities

• Serve as the site’s subject matter expert on USPS regulations, ensuring customer mailings meet compliance requirements and maximize postal savings.
• Provide hands-on support to internal teams and customers with USPS documentation, permit management, and interpretation of postal guidelines.
• Monitor and communicate USPS changes, proactively advising customers and site leadership on impacts to schedules, pricing, and mailing strategies.
• Maintain strong working relationships with local USPS representatives to resolve issues and support customer mailing success.
• Partner with the sales team to develop customer-focused postal solutions that improve efficiency, reduce costs, and enhance service delivery.
• Evaluate, implement, and maintain mailing and subscriber service software to support site operational efficiency and customer accuracy.
• Oversee day-to-day operations of the Subscriber Services department to ensure timely execution, service quality, and achievement of site performance goals.
• Foster a customer-centric team environment by promoting collaboration, accountability, and continuous improvement.
• Recruit, train, coach, and conduct performance evaluations to develop a high-performing team focused on customer satisfaction.
• Coordinate with Sheridan sites and KGL List Services to ensure consistent processes, data accuracy, and seamless cross-site support.
• Provide open communications to both employees and management. Set the proper example and apply company policies as defined in CJK Employee Handbook.

Skills

USPS regulations

Customer service

Leadership

Communication

Organization

Microsoft Office

Postal reporting

Cross-site collaboration

Education

High School diploma

Bachelor's Degree

Tools

Presort and Post-presort software

Postalone applications

Microsoft Office

Job description

Sheridan is seeking a Postal Affairs Manager to lead USPS compliance, mailing best practices, and cross-functional collaboration across sites. You will guide teams, manage permits, and optimize postal solutions to improve efficiency and savings while supporting customers nationwide.

The role emphasizes strong leadership, communication, and organizational skills, with a focus on process improvement and data accuracy in mailing operations.