Usher (U)

ASM Global-AEG Management Oakland LLC.; Oakland (CA); On-site; USD 24,000 - 35,000; Part time

Job summary

Legends Global is hiring a part-time Usher at the Oakland Arena and Oakland-Alameda County Coliseum. The Usher checks tickets, guides guests to seats, and assists with directions to facilities such as restrooms and concessions during events.

Ideal candidates have a high school diploma and 0–1 years of related experience, with excellent communication and the ability to work nights, weekends and holidays. This is a union, non-exempt hourly role.

Qualifications

• Excellent interpersonal and communication skills.
• Must be personable and pro-active in providing assistance to all guests with the highest level of customer service.
• Must be able to work flexible hours including nights, weekends and holidays.
• Must be able to work in a team environment, interacting with multiple departments.
• Understanding of written and spoken English.
• Able to see and read small sized text on tickets (paper and electronic).

Responsibilities

• Greet and interact with all guests in a welcoming and friendly manner.
• Direct guests to their ticketed seats or to the appropriate seating section.
• Ensure that only guests with the proper ticket are sitting in assigned section.
• Answer guest questions with regard to event and facility, e.g., location of particular section, restrooms, concession stand, first-aid, etc.
• Handle complaints, disturbances, or related problems with guests.
• Forward complaint to supervisor or Event Manager as applicable.
• Ensure guests are following all policies and code of conduct requirements.
• Keep aisles, concourses, and stairs clear of guests while event is in progress.

Skills

Interpersonal skills

Customer service

Communication

Teamwork

Flexibility

English proficiency

Education

High School Diploma

Job description

Legends Global is the world's largest and most trusted venue management and services company operating the most prestigious entertainment, sports, and exhibition venues spanning five continents, with a portfolio of more than 300 stadiums, arenas, convention centers, entertainment districts, theaters, amphitheaters, and equestrian and recreational centers. From Aberdeen to Anchorage, and Sydney to Stockholm, our venues connect people through the power of live experiences.

Legends Global, the leader in privately managed public facilities has an excellent and immediate opening for a Usher at the Oakland Arena and Oakland-Alameda County Coliseum. Summary: The Usher is responsible for properly checking guests' tickets as they enter the seating areas, concourses, and other areas of the facility. The Usher directs guests to their seats and to other services around the facility; including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Manager.

Part Time, Union, Hourly Rate (Non-Exempt) starting at $21.54

Essential Duties and Responsibilities

• Greet and interact with all guests in a welcoming and friendly manner.
• Direct guests to their ticketed seats or to the appropriate seating section.
• Ensure that only guests with the proper ticket are sitting in assigned section.
• Answer guest questions with regard to event and facility, e.g., location of particular section, restrooms, concession stand, first-aid, etc.
• Handle complaints, disturbances, or related problems with guests.
• Forward complaint to supervisor or Event Manager as applicable.
• Ensure guests are following all policies and code of conduct requirements.
• Keep aisles, concourses, and stairs clear of guests while event is in progress.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• A minimum education level of: High School Diploma or its equivalent.
• A minimum of 0-1 years of related work experience.

Skills and Abilities

• Excellent interpersonal and communication skills.
• Must be personable and pro-active in providing assistance to all guests with the highest level of customer service.
• Must be able to work flexible hours including nights, weekends and holidays.
• Must be able to work in a team environment, interacting with multiple departments.
• Understanding of written and spoken English.
• Able to see and read small sized text on tickets (paper and electronic).

Physical Demands

• Must be able to work outdoors in various weather conditions.
• Must be able to stand for extended periods of time.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.