House Usher

ASM Global Theater Mgmt. LLC.; United States; On-site; USD 23,000 - 26,000; Full time

Job summary

Legends Global is seeking an energetic House Usher to support open interviews and live events at our premier venues. You will greet guests, direct them to restrooms, concessions, and seats, scan admission tickets, and help maintain order and safety throughout performances, ensuring a positive experience for patrons and artists.

The ideal candidate presents professionally, communicates clearly, and stays calm under pressure.

Qualifications

• Exceptional verbal communication skills.
• Professional presentation, appearance, and work ethic.
• Safety-minded and able to follow safety protocols.
• Education and/or Experience.
• Previous work as an usher preferred.
• Experience working in the service industry a plus.
• Strong interpersonal skills and a friendly demeanor.

Responsibilities

• Greeting guests in a welcoming manner.
• Accurately directing guests to restrooms, concessions areas, and seats.
• Scanning admission tickets and passes from guests for each event.
• Checking in Will Call, Premium, and VIP guests.
• Passing out programs or other event-related materials.
• Answering event or facility-related questions.
• Assisting security personnel with crowd control.
• Ensuring the safety of guests throughout the show or performance.
• Maintaining the standards of cleanliness inside the theater and lobby.
• Working as a part of a team to ensure the best experience for patrons and artists.
• Consistently offering professional, engaging, and friendly service.
• Other duties as assigned.

Skills

Verbal communication

Professional appearance

Safety awareness

Interpersonal skills

Ushers experience preferred

Service mindset

Education

Education and/or Experience

Job description

House Usher – Open Interviews September 22nd-24th

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team.

Essential Duties and Responsibilities

• Greeting guests in a welcoming manner
• Accurately directing guests to restrooms, concessions areas, and seats
• Scanning admission tickets and passes from guests for each event
• Checking in Will Call, Premium, and VIP guests
• Passing out programs or other event-related materials
• Answering event or facility-related questions
• Assisting security personnel with crowd control
• Ensuring the safety of guests throughout the show or performance
• Maintaining the standards of cleanliness inside the theater and lobby
• Working as a part of a team to ensure the best experience for patrons and artists
• Consistently offering professional, engaging, and friendly service
• Other duties as assigned

Qualifications

• Exceptional verbal communication skills
• Professional presentation, appearance, and work ethic
• Safety-minded and able to follow and enforce safety protocols
• Education and/or Experience
• Previous work as an usher preferred
• Experience working in the service industry a plus
• Strong interpersonal skills and a friendly demeanor

Working Environment

Sitting and standing for long periods of time. Position may include being outside the venue doors.

Work Hours

May be required to work nights, weekends, and/or holidays. Irregular hours. Flexible schedule.

Physical Demands

• Carrying or lifting items weighing up to 25 pounds
• Handling objects, products, and scanning machines
• Must be able to stay in one location for long periods of time and safely/efficiently move about the entire facility

Compensation

• Hourly Rate: $17.13 per hour
• Overtime: time and one-half paid for weekly hours over 40
• Sick leave paid in accordance with Washington state law

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply.

VEVRAA Federal Contractor.

Our Work Experience

Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.