Usher (U)

Legends Global; Oakland (CA); On-site; USD 24,000 - 35,000; Part time

Job summary

Legends Global is seeking an Usher at the Oakland Arena and Oakland-Alameda County Coliseum in Oakland, CA. The role is part-time, union, non-exempt, with an hourly rate starting at $21.54.

The Usher will greet guests, check tickets, direct seating, and assist with event-related services as directed by the Event Manager. Responsibilities include guiding guests to seats, answering questions, handling disputes, and maintaining safe, clear passageways throughout events.

Qualifications

• High School Diploma or equivalent required.
• 0-1 years related work experience preferred.
• Excellent interpersonal and communication skills.
• Able to work nights, weekends and holidays.
• Able to read small text on tickets.

Responsibilities

• Check guests' tickets at entry and direct to seats.
• Direct guests to their seats and to services around the facility.
• Ensure only ticketed guests sit in assigned sections.
• Answer guest questions about event and facility.
• Handle complaints and forward to supervisor or Event Manager as applicable.
• Keep aisles, concourses, and stairs clear during events.

Skills

Interpersonal skills

Customer service

Flexible hours

Teamwork

English proficiency

Education

High School Diploma

Job description

Legends Global is the world's largest and most trusted venue management and services company operating the most prestigious entertainment, sports, and exhibition venues spanning five continents, with a portfolio of more than 300 stadiums, arenas, convention centers, entertainment districts, theaters, amphitheaters, and equestrian and recreational centers. From Aberdeen to Anchorage, and Sydney to Stockholm, our venues connect people through the power of live experiences.

Legends Global, the leader in privately managed public facilities has an excellent and immediate opening for a Usher at the Oakland Arena and Oakland-Alameda County Coliseum.

Summary

The Usher is responsible for properly checking guests' tickets as they enter the seating areas, concourses, and other areas of the facility. The Usher directs guests to their seats and to other services around the facility; including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Manager.

Part Time, Union, Hourly Rate (Non-Exempt) starting at $21.54

Essential Duties and Responsibilities

• Greet and interact with all guests in a welcoming and friendly manner.
• Direct guests to their ticketed seats or to the appropriate seating section.
• Ensure that only guests with the proper ticket are sitting in assigned section.
• Answer guest questions with regard to event and facility, e.g., location of particular section, restrooms, concession stand, first-aid, etc.
• Handle complaints, disturbances, or related problems with guests.
• Forward complaint to supervisor or Event Manager as applicable.
• Ensure guests are following all policies and code of conduct requirements.
• Keep aisles, concourses, and stairs clear of guests while event is in progress.

Education and/or Experience

• A minimum education level of: High School Diploma or its equivalent.
• A minimum of 0-1 years of related work experience.

Skills and Abilities

• Excellent interpersonal and communication skills.
• Must be personable and pro‑active in providing assistance to all guests with the highest level of customer service.
• Must be able to work flexible hours including nights, weekends and holidays.
• Must be able to work in a team environment, interacting with multiple departments
• Understanding of written and spoken English.
• Able to see and read small sized text on tickets (paper and electronic).

Physical Demands

• Must be able to work outdoors in various weather conditions.
• Able to stand for extended periods of time.

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.