Ticket Taker

ASM Global; Oakland (CA); On-site; USD 22,000 - 32,000; Part time

Job summary

Legends Global is seeking a Part Time, hourly Ticket Taker for the Oakland Arena and Oakland-Alameda County Coliseum. The role involves checking guests' tickets, guiding them to seats, and directing them to facilities such as restrooms and concessions.

Strong customer service and clear communication are essential, with flexibility to work nights, weekends, and holidays. Qualifications include a high school diploma or equivalent and 0–1 years of related experience.

Qualifications

• High School Diploma or equivalent required.
• 0–1 year of related work experience preferred.

Responsibilities

• Greet and interact with guests in a welcoming manner.
• Direct guests to their ticketed seats or appropriate seating section.
• Ensure guests sit in correct sections with valid tickets.
• Answer guest questions about event and facility locations (restrooms, concessions, first aid).
• Handle complaints or disturbances and forward to supervisor as needed.
• Ensure guests follow policies and code of conduct.
• Keep aisles and concourses clear during events.

Skills

Interpersonal skills

Communication skills

Flexible hours

Team player

English proficiency

Ticket reading

Education

High School Diploma or equivalent

Job description

Legends Global is the world’s largest and most trusted venue management and services company operating the most prestigious entertainment, sports, and exhibition venues spanning five continents, with a portfolio of more than 300 stadiums, arenas, convention centers, entertainment districts, theaters, amphitheaters, and equestrian and recreational centers. From Aberdeen to Anchorage, and Sydney to Stockholm, our venues connect people through the power of live experiences.

Legends Global, the leader in privately managed public facilities has an excellent and immediate opening for a Ticket Taker at the Oakland Arena and Oakland-Alameda County Coliseum.

Part Time, Hourly Starting at $19.57 per hour

Summary:

The Ticket Taker is responsible for properly checking guests’ tickets as they enter the seating areas, concourses, and other areas of the facility. The Ticket Taker directs guests to their seats and to other services around the facility; including restrooms, concessions, first-aid, and other event-specific locations as directed by the Event Manager.

Essential Duties and Responsibilities:

(Include the following. Other duties may be assigned.)

• Greet and interact with all guests in a welcoming and friendly manner.
• Direct guests to their ticketed seats or to the appropriate seating section.
• Ensure that only guests with the proper ticket are sitting in assigned section.
• Answer guest questions with regard to event and facility, e.g., location of particular section, restrooms, concession stand, first-aid, etc.
• Handle complaints, disturbances, or related problems with guests.
• Forward complaint to supervisor or Event Manager as applicable.
• Ensure guests are following all policies and code of conduct requirements.
• Keep aisles, concourses, and stairs clear of guests while event is in progress.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

• A minimum education level of: High School Diploma or its equivalent.
• A minimum of 0-1 years of related work experience.

Skills and Abilities:

• Excellent interpersonal and communication skills.
• Must be personable and pro-active in providing assistance to all guests with the highest level of customer service.
• Must be able to work flexible hours including nights, weekends and holidays.
• Must be able to work in a team environment, interacting with multiple departments
• Understanding of written and spoken English.
• Able to see and read small sized text on tickets (paper and electronic).

Physical Demands:

• Must be able to work outdoors in various weather conditions.
• Able to stand for extended periods of time.

Note:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.