Concierge Attendant

200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

Mohegan Sun in Connecticut seeks a guest services associate to warmly greet hotel guests, assist with check-ins and reservations, and provide outstanding service. You will coordinate with departments to fulfill requests and help with dinner and golf bookings, offering written confirmations.

You will also assist with transportation arrangements, share information about the property and surrounding area, and support front desk operations with payments and keys. Excellent communication is essential.

Qualifications

• High school diploma or equivalent required.
• Experience in hotel guest relations and front desk preferred.
• Must be able to communicate effectively in English.

Responsibilities

• Greet hotel guests warmly and provide outstanding customer service.
• Assist guests with check-in and reservations and coordinate with departments.
• Arrange dinner and golf reservations and provide written confirmations.
• Assist guests with transportation arrangements and directions.
• Provide information about Mohegan Sun and local area to guests.
• Register guests, assign rooms, issue keys, and manage payment methods.

Skills

Customer service

Hospitality

Check-in

Reservations

Education

High School Diploma or equivalent

Tools

LMS

ACSC

HMS

Espresso

LRS

Timelox

DC-1

Hotel paging system

RPOS

Job description

Position Summary:

This position is responsible for greeting hotel guests in a warm and sincere manner and providing outstanding customer service.

Primary Duties and Responsibilities:

includes but not limited to:

• Assists hotel guests with check-in and reservations


• Assists guests with various requests and needs and coordinates details with necessary departments or vendors


• Assists with making dinner and golf reservations and provides a professionally written confirmation to the guest


• Assists guests with transportation arrangements and directions


• Provides detailed information about Mohegan Sun, it’s property and the surrounding area to both internal and external guests

Secondary Duties and Responsibilities:

• Assists in other areas of Hotel Operations, including Aquai reception and Front Desk


• Assists the Front Desk with processing Express Check-outs


• Registers guests, assigns rooms and issues keys


• Procures accurate payment methods and manages a daily cash till

Minimum Education and Qualifications:

• High School Diploma or equivalent


• One year of customer relations experience in a hotel


• Must be able to effectively communicate in English

Competencies:

• Excellent written and verbal communication skills


• Basic computer skills in Word, Excel and Lotus Notes


• Knowledge of LMS, ACSC, HMS, Espresso, LRS, Timelox, DC-1, Hotel paging system, RPOS, Telecheck systems and any other software system used in Hotel Operations


• Extensive knowledge of the property and local areas and destinations


• Possesses a high level of maturity to deal with the most discriminating guest requests and requirements

Training Requirements:

• Knowledge of systems used by Hotel Operations

Physical Demands and Work Environment:

• Office work environment


• Must be able to stand, reach, bend or sit for extended periods of time


• Must be able to lift up to 50 lbs.


• Must be able to work various shifts and flexible hours

Work Shift:

Regular

Knock, knock. Hear that sound? That's opportunity!

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.

Mohegan Sun practices Native American Preference in hiring. \"Native American\" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.