Concierge Attendant

Mohegan Tribal Gaming Authority - Mohegan Sun; Mohegan (CT); On-site; USD 21,000 - 30,000; Full time

Job summary

Mohegan Sun is seeking a friendly Guest Services Associate to warmly greet hotel guests and deliver exceptional service. You will help with check-in, reservations and guest requests, coordinating with departments to ensure smooth operations.

The role requires effective English communication, knowledge of hotel systems, and the ability to provide information about the property and local area to guests. Flexible shifts and a strong team environment are offered.

Qualifications

• High School Diploma or equivalent.
• One year of customer relations experience in a hotel.
• Must be able to effectively communicate in English.

Responsibilities

• Greet hotel guests in a warm, sincere manner and provide outstanding customer service.
• Assist guests with check-in, reservations and requests across departments.
• Coordinate details with necessary departments or vendors to fulfill guest needs.
• Assist with dining and golf reservations and provide confirmations to guests.
• Provide detailed information about Mohegan Sun, its property and surrounding area.

Skills

Communication skills

Customer service

English fluent

Education

High School Diploma or equivalent

Tools

MS Word

Excel

Lotus Notes

Hotel paging system

RPOS

Job description

Job Description

Position Summary: This position is responsible for greeting hotel guests in a warm and sincere manner and providing outstanding customer service.

Primary Duties and Responsibilities

• Assists hotel guests with check-in and reservations
• Assists guests with various requests and needs and coordinates details with necessary departments or vendors
• Assists with making dinner and golf reservations and provides a professionally written confirmation to the guest
• Assists guests with transportation arrangements and directions
• Provides detailed information about Mohegan Sun, it's property and the surrounding area to both internal and external guests

Secondary Duties and Responsibilities

• Assists in other areas of Hotel Operations, including Aquai reception and Front Desk
• Assists the Front Desk with processing Express Check-outs
• Registers guests, assigns rooms and issues keys
• Procures accurate payment methods and manages a daily cash till

Minimum Education and Qualifications

• High School Diploma or equivalent
• One year of customer relations experience in a hotel
• Must be able to effectively communicate in English

Competencies

• Excellent written and verbal communication skills
• Basic computer skills in Word, Excel and Lotus Notes
• Knowledge of LMS, ACSC, HMS, Espresso, LRS, Timelox, DC-1, Hotel paging system, RPOS, Telecheck systems and any other software system used in Hotel Operations
• Extensive knowledge of the property and local areas and destinations
• Possesses a high level of maturity to deal with the most discriminating guest requests and requirements

Training Requirements

Knowledge of systems used by Hotel Operations

Physical Demands and Work Environment

• Office work environment
• Must be able to stand, reach, bend or sit for extended periods of time
• Must be able to lift up to 50 lbs.
• Must be able to work various shifts and flexible hours

Work Shift

Regular Knock, knock. Hear that sound? That's opportunity!

Equal Opportunity / Diversity

Mohegan Sun practices Native American Preference in hiring. 'Native American' means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe "The Spirit of Aquai". Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.

Mohegan Sun reserves the right to make changes to the above job description whenever necessary.