Lead Houseperson

200_Mohegan_Sun Mohegan Tribal Gaming Authority - Mohegan Sun; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Mohegan Sun is seeking staff to support Convention Services Floor Operations with event space preparation and equipment setup for banquets and conventions. You will assist in maintaining a clean, organized environment and help guests move equipment as needed.

Ideal candidates bring a year of Convention Services experience, strong English skills, and knowledge of liquor laws to ensure compliance and smooth service during fast-paced events at the venue.

Qualifications

• One year of Convention Services operations experience in a hotel with event space.
• Thorough knowledge of state liquor laws.
• Must be able to speak English as a primary language.

Responsibilities

• Establish environment and basic event equipment for banquets and conventions inside or outside the Convention Center.
• Monitor the event space for cleanliness and maintenance.
• Assist guests with movement of equipment and materials as needed.
• Maintain cleanliness of storage rooms and back-of-house areas for the Ballroom and Convention Center.
• Ensure sets align with Banquet Event Orders and diagrams.

Skills

Communication skills

Operations knowledge

Wine/beverage knowledge

POS systems

Air Wall system

Education

Convention Services experience in hotel

Tools

POS systems

Air Wall system

Job description

Position Summary:

This position is responsible for supporting the Convention Services Floor Operations Supervisors with operational duties and functions, including the preparation of event space for all functions.

Primary Duties and Responsibilities:

includes but not limited to:

• Responsible for physically establishing the environment including basic event equipment for all banquets/conventions inside or outside the Convention Center
• Assists in monitoring the event space for cleanliness and maintenance
• Assists guests with movement of equipment, materials or boxes as needed
• Responsible for cleanliness of storage rooms and back of the house areas for the Ballroom and Convention Center
• Responsible for neatness and accuracy of physical sets according to Banquet Event Orders and diagrams

Secondary Duties and Responsibilities:

• Follows all departmental safety and sanitation techniques and policies and procedures
• Knowledge of alcoholic offerings and wine menus
• Knowledge of food menus and ingredients
• Knowledge of all Fire Marshal requirements

Minimum Education and Qualifications:

• One year of Convention Services operations experience in a hotel with event space
• Thorough knowledge of state liquor laws
• Must be able to speak English as a primary language

Competencies:

• Excellent written and verbal communication skills
• Knowledge of operational policies in regards to hours of operation, types of menus offered, restaurant concepts and marketing programs
• Basic knowledge of wine, beer, spirits, glassware, garnishes and beverage service techniques
• Good understanding of food products, including sauces, dairy and cheeses, cuts of meat, fowl and fish, fruits and vegetables, pasta, breads and starches and desserts and pastry
• Knowledge of Ballroom, Convention Center, storeroom locations and various catering areas throughout the casino
• Knowledge of point of sale systems
• Working knowledge of Air Wall system

Training Requirements:

• SMART alcohol awareness
• Server Safe Training

Physical Demands and Work Environment:

• Must be able to lift up to 75 lbs.
• Must be able to stand or walk for long periods of time
• Must be able to work in outside elements, as needed
• Must be able to work in a fast paced environment with frequent interruptions
• Must be able to work various shifts and flexible hours

Work Shift:

Regular Knock, knock. Hear that sound? That's opportunity! .

This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.

Mohegan Sun practices Native American Preference in hiring.

"Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.

What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe "The Spirit of Aquai". Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.