Usher-Ticket Taker

Mohegan Pennsylvania; Connecticut; Hybrid; USD 17,000 - 22,000; Part time

Job summary

Mohegan Sun in Uncasville, CT is seeking an Usher-Ticket Taker to validate guest tickets at events, guide guests to their seats, and provide venue information. This on-call role supports busy event days and requires the ability to stand, move, and communicate clearly with patrons.

You will scan tickets, collect patron tickets, address issues with courtesy, and work as part of the event staff team under supervision. Prior customer service experience and English communication are preferred.

Qualifications

• Previous customer service experience preferred.
• Must be able to communicate effectively in English.
• Knowledge of arena layout and event venue is helpful.

Responsibilities

• Scan guest tickets upon entry and guide guests to their seats.
• Collect and validate patron tickets for events.
• Provide information about the venue and event details.
• Address patron concerns or refer to a Shift Manager as needed.

Skills

Customer service

English proficiency

Verbal communication

Teamwork

Job description

## Usher-Ticket TakerApplylocations: Uncasville, CTtime type: On-Callposted on: Posted Todayjob requisition id: R-11876**JOIN OUR TEAM AND EXPERIENCE ENDLESS CAREER POSSIBILITIES****IF YOU ARE AN EXISTING TEAM MEMBER,** **PLEASE CLICK THE FOLLOWING LINK TO BE TAKEN TO THE INTERNAL CAREER SITE: MOHEGAN INTERNAL CAREER SITE****Position Summary:**This position is responsible for validating guest tickets upon entry to an event, offering venue information and guiding guests to their seats.**Primary Duties and Responsibilities****:** includes but not limited to:* Scans guest tickets upon entry to an event and guides guests to their seats* Collects and validates patron tickets to events* Provides information to patrons about the venue**Secondary Duties and Responsibilities:*** Addresses patron complaints and issues or refers them to a Shift Manager, as needed* Assists in maintaining a safe and secure patron experience according to department policies and procedures**Minimum Education and Qualifications:*** Previous customer service experience preferred* Must be able to communicate effectively in English**Competencies:** Incumbent will master the following competencies while in this position:* Good verbal communication skills* Knowledge of the Arena and the property layout* Ability to work as part of the event staff team**Training Requirements:*** Knowledge of the Casino property and its offerings* Knowledge of the Arena’s emergency evacuation plan**Physical Demands and Work Environment:*** Must be able to stand, walk and climb stairs for extended periods of time* Must be able to work in a fast paced environment with frequent interruptions* Must be able to work various shifts and flexible hoursThis is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. Mohegan Sun reserves the right to make changes to the above job description whenever necessary.Work Shift:Regular*Knock, knock. Hear that sound? That's opportunity!*.***Mohegan Sun practices Native American Preference in hiring. \"Native American\" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.***