Usher | Part-Time | PPG Paints Arena

Oak View Group; Pittsburgh (Allegheny County); On-site; USD 20,664 - 24,796; Part time

Benefits offered by this job

Union benefits

Job summary

Oak View Group is hiring an Usher for the PPG Paints Arena in Pittsburgh. The role emphasizes guest services, seat location assistance, and maintaining a safe environment. A 90-day probationary period applies, with union membership upon invitation.

Pay is $16.26 per hour under the applicable CBA, and benefits follow the union agreement. This position requires flexibility for nights, weekends, and holidays and may involve standing and stairs access during events.

Qualifications

• Strong customer service and interpersonal skills.
• Excellent problem-solving and communication abilities.
• Professional appearance and reliable work ethic.
• Ability to work irregular hours, nights, weekends and holidays.
• Able to navigate a large venue and guide guests to seating.
• Wamiliarity with safety and sanitization practices is a plus.

Responsibilities

• Deliver superior guest service and maintain safety protocols.
• Assist guests in locating seats and provide extra help as needed.
• Provide elevator service to different levels when required.
• Monitor crowd flow and assist in emergencies as needed.
• Maintain clear aisles and a clean, safe environment.
• Enforce arena rules and show courtesy to guests and staff.

Skills

Customer service

Problem solving

Verbal communication

Professional presentation

Flexibility

Stairs climbing

Standing/walking

Safety awareness

Job description

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end‑to‑end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world‑class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

Position Summary

The Usher position has a commitment to excellence in guest service and assists guests of the PPG Paints Arena in locating their seats during events. The role requires joining the union, upon invitation, following a 90‑day probationary period.

Pay: $16.26 per hour, per CBA.

Benefits are per the union agreement.

Position open until October 16, 2026.

About The Venue

PPG Paints Arena is the regional epicenter for athletic events, concerts, and family shows in Western Pennsylvania and home to the NHL’s Pittsburgh Penguins.

Responsibilities

• Deliver superior guest service while ensuring proper safety/sanitization protocols are being followed.
• Assist guests in locating their designated seats and provide additional assistance if necessary.
• Provide elevator service to various levels of the facility for guests as needed.
• Ensure crowd control stays at a reasonable level, and assist in any emergency situations.
• Provide directional assistance by becoming knowledgeable about locations throughout the facility.
• Keep aisles clear of debris/spills and guests to ensure a safe and clean environment.
• Enforce rules and regulations of the building (no smoking, no throwing of objects).
• Provide courtesy, respect, and professionalism to all guests and fellow employees.

Qualifications

• Ability to work with minimal supervision.
• Strong customer service skills.
• Excellent problem‑solving skills.
• Good verbal and interpersonal skills required.
• Professional presentation, appearance and work ethic.
• Ability to work irregular hours, including night shifts, weekends and holidays.
• Ability to interact with all levels of staff, including management.
• Ability to work flexible hours, including daytime, evening, weekends and holidays, as needed.
• Ability to understand tickets to ensure proper seating.
• Professional attitude and appearance.
• Able to perform frequent stair climbing, walking, and standing to access all seating areas.
• Ability to work in a position that may be exposed to high noise levels and confined spaces.
• Must join the union, upon invitation, following a 90‑day probationary period.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.