Usher | Part-Time| Santander Arena

Oak View Group; Reading (Berks County); On-site; USD 15,153 - 15,842; Part time

Benefits offered by this job

401(k) Savings Plan

401(k) matching

Job summary

A leading venue management company is seeking a part-time event Usher responsible for overseeing guest safety and providing assistance during events. The position offers an hourly rate of $11.00 - $11.50. Applicants should have excellent customer service skills and the ability to work flexible hours. Responsibilities include greeting guests, conducting safety inspections, assisting fans, and verifying tickets. No application deadline, immediate openings available.

Qualifications

• Knowledge of Event Services and affiliated roles.
• Ability to work flexible schedules including nights, weekends, and holidays.
• Excellent customer service and communication skills.
• Must be accurate and detail-oriented.
• Must be physically fit to perform essential duties.
• Strong knowledge of Alcohol Control Policies is an asset.
• Possession of valid Standard First Aid and CPR Certification is an asset.

Responsibilities

• Provide excellent customer service to all patrons and employees.
• Greet guests in a welcoming manner.
• Conduct regular safety inspections.
• Assist with maintaining a safe environment.
• Inform fans of seat locations and provide assistance.
• Retrieve and verify fans’ tickets as required.
• Direct fans with special needs to Fan Services.

Skills

Customer service skills

Interpersonal skills

Detail-oriented

Knowledge of Event Services

Physical fitness for essential duties

Knowledge of Alcohol Control Policies

Job description

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Position Summary

The part-time event Usher is responsible for overseeing the safety of our guests. They serve as guides, answer questions from the public and also serve as ticket takers for events. This role pays an hourly rate of $11.00 - $11.50.

Benefits for Part-Time roles

401(k) Savings Plan and 401(k) matching.

EVERGREEN ROLE

Applications are accepted on an ongoing basis; there is no application deadline.

About The Venue

Santander Arena, located in downtown Reading, Pennsylvania, is a versatile venue that serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers. The Santander Arena has hosted an array of live events including concerts, Disney on Ice, and other family friendly events attracting hundreds of thousands of visitors annually.

Responsibilities

• Provide excellent customer service to all patrons and employees
• Greet all Guests in a welcoming and friendly manner
• Conduct regular inspections of assigned and deployed positions; ensuring the safety of all fans at all times
• Familiarity with the City of Springfield and local attractions
• Assist with maintaining safe environment throughout MassMutual Center at all times
• Inform Fans of seat locations and provide assistance where needed
• Retrieve and verify Fans’ tickets, as required
• Operate a ticket scanner and follow ticket scanning protocol as outlined in team training
• Direct Fans with special needs/ requests to Fan Services
• Work in compliance with the provisions of the Occupational Health and Safety Act
• Work with enthusiasm and professionalism at all times
• Perform any additional tasks as assigned

Qualifications

• Knowledge of Event Services and affiliated roles & responsibilities
• Able to work flexible and sometimes demanding schedules (including: nights, weekends, and holidays)
• Excellent customer service, client relations, interpersonal and communication skills
• Must be accurate and detail oriented
• Must be physically fit to perform all essential duties/ requirements associated with this job
• Strong knowledge of Alcohol Control Policies in event driven industry is an asset
• Possession of valid Standard First Aid and CPR Certification is an asset

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.