Usher Level 3: Monitor / Vom Guard & Crowd Experience

Guthrie Theater; Minneapolis (MN); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Sick time

Transit passes

Complimentary tickets

Discounted tickets

Guthrie classes and camps

Wellness program

Store discount

Job summary

The Guthrie Theater in Minneapolis seeks Usher staff for casual, intermittent shifts. The role centers on delivering excellent customer service, managing theater spaces, and supporting performance operations.

You will work in a dynamic setting, advancing through level-based responsibilities and contributing to a welcoming environment. Applicants should be reliable, punctual, and respectful of Guthrie values.

Qualifications

• Demonstrates proficient knowledge of Level 2 Usher roles and responsibilities.
• Consistently delivers outstanding customer service as an Usher Level 2.
• Knowledge of each theater space, accessibility resources, and patron amenities.
• Knows emergency procedures and exits and follows protocols.
• Uses radios, flashlights, and scanning equipment effectively.
• Maintains strong attendance and punctuality.
• Able to move on stairs in low light and during emergencies.
• Can perform monitor/vom guard duties during productions.

Responsibilities

• Staff Level 2 Usher positions as needed for operations.
• Monitor audience to ensure safety and minimal disruption.
• Support Usher team and volunteers in patron assistance.
• Attend orientations, trainings, and team meetings.
• Uphold Guthrie values in daily duties and interactions.

Skills

Level 2 usher knowledge

Customer service excellence

Theater spaces knowledge

Emergency procedures

Attendance and punctuality

Upholding Guthrie values

Monitor/Vom Guard duties

Uniform and timekeeping

Tools

Hand radios / flashlights

Job description

The Guthrie Theater in Minneapolis seeks Usher staff for casual, intermittent shifts. The role centers on delivering excellent customer service, managing theater spaces, and supporting performance operations.

You will work in a dynamic setting, advancing through level-based responsibilities and contributing to a welcoming environment. Applicants should be reliable, punctual, and respectful of Guthrie values.