Usher - Event Based Scheduling

Orpheum Theater New Orleans; New Orleans (LA); On-site; USD 18,000 - 25,000; Full time

Job summary

Orpheum Theater New Orleans is seeking friendly ushers to deliver an exceptional guest experience during live events. This flexible, event-based role lets team members choose shifts based on availability and the theater's schedule.

Ushers greet guests, scan tickets, guide seating, answer questions, and help maintain safety in a fast-paced environment. Prior hospitality experience is a plus but not required.

Qualifications

• Strong customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to stand for extended periods and navigate stairs.
• Comfortable working in a fast-paced, high-volume environment.
• Prior hospitality or event experience is a plus, but not required.

Responsibilities

• Greet guests in a professional and welcoming manner
• Scan tickets and assist with entry
• Escort patrons to their seats and provide directional assistance
• Answer guest questions regarding the venue, seating, and event details
• Monitor assigned areas to ensure guest safety and comfort
• Assist with crowd flow before, during, and after events
• Provide general support to front-of-house operations as needed

Skills

Customer service

Communication

Professional appearance

Stamina

Job description

Usher – Event-Based Scheduling $15 hourly

Position Summary: The Orpheum Theater is seeking friendly, reliable Ushers to provide an exceptional guest experience during live events. This is a flexible, event-based role where team members select shifts based on their availability and the theater's event schedule.

Key Responsibilities

• Greet guests in a professional and welcoming manner
• Scan tickets and assist with entry
• Escort patrons to their seats and provide directional assistance
• Answer guest questions regarding the venue, seating, and event details
• Monitor assigned areas to ensure guest safety and comfort
• Assist with crowd flow before, during, and after events
• Provide general support to front-of-house operations as needed

Scheduling & Expectations

• This is a flexible, event-based position; shifts are offered based on event needs
• Team members may accept or decline shifts based on availability
• Once a shift is accepted, attendance is expected and reliability is essential
• Evening, weekend, and holiday availability is preferred

Qualifications

• Strong customer service and communication skills
• Professional appearance and positive attitude
• Ability to stand for extended periods and navigate stairs
• Comfortable working in a fast-paced, high-volume environment
• Prior hospitality or event experience is a plus, but not required