Guest Experience Usher — Flexible Event-Based Shifts

Orpheum Theater New Orleans; New Orleans (LA); On-site; USD 18,000 - 25,000; Full time

Job summary

Orpheum Theater New Orleans is seeking friendly ushers to deliver an exceptional guest experience during live events. This flexible, event-based role lets team members choose shifts based on availability and the theater's schedule.

Ushers greet guests, scan tickets, guide seating, answer questions, and help maintain safety in a fast-paced environment. Prior hospitality experience is a plus but not required.

Qualifications

• Strong customer service and communication skills.
• Professional appearance and positive attitude.
• Ability to stand for extended periods and navigate stairs.
• Comfortable working in a fast-paced, high-volume environment.
• Prior hospitality or event experience is a plus, but not required.

Responsibilities

• Greet guests in a professional and welcoming manner
• Scan tickets and assist with entry
• Escort patrons to their seats and provide directional assistance
• Answer guest questions regarding the venue, seating, and event details
• Monitor assigned areas to ensure guest safety and comfort
• Assist with crowd flow before, during, and after events
• Provide general support to front-of-house operations as needed

Skills

Customer service

Communication

Professional appearance

Stamina

Job description

Orpheum Theater New Orleans is seeking friendly ushers to deliver an exceptional guest experience during live events. This flexible, event-based role lets team members choose shifts based on availability and the theater's schedule.

Ushers greet guests, scan tickets, guide seating, answer questions, and help maintain safety in a fast-paced environment. Prior hospitality experience is a plus but not required.