Usher

ASM Global-SMG; Pensacola (FL); On-site; USD 16,531 - 20,664; Part time

Job summary

ASM Global-SMG is looking for a part-time Usher at Pensacola Saenger Theatre. The role involves greeting guests, checking tickets, and directing them to services around the venue. It requires flexible hours including evenings and weekends.

The ideal candidate has strong interpersonal skills, an education background of at least a high school diploma, and the ability to work collaboratively with team members while maintaining high customer service standards.

Qualifications

• High school diploma or GED required.
• Excellent interpersonal and communication skills for guest interaction.
• Must be able to work flexible hours including nights and weekends.
• Ability to understand written and spoken English clearly.

Responsibilities

• Greet and interact with all guests in a welcoming manner.
• Direct guests to their assigned seats and services.
• Monitor assigned areas for spills or situations requiring attention.
• Ensure compliance with venue policies.

Skills

Interpersonal and communication skills

Customer service

Teamwork

Flexibility in hours

English communication

Attention to detail

Education

High school diploma or GED

Job description

Position Summary

The Usher is responsible for properly greeting and checking guests' tickets as they enter the seating and other areas of the facility. The Usher directs guests to their seats and to other services around the facility, including restrooms, concessions, first-aid, and other event-specific locations as directed by the Usher Supervisor and House Manager. This is a part-time, event-based, hourly position and assigned shifts may include days, nights, weekdays, weekends, and holidays.

Essential Duties and Responsibilities

• Greet and interact with all guests in a welcoming and friendly manner.
• Direct guests to their ticketed seats or to the appropriate seating section.
• Ensure that only guests with the proper ticket are sitting in assigned section.
• Answer guest questions with regard to event and facility, e.g., location of section, restrooms, concession stand, first-aid, etc.
• Handle complaints, disturbances, or related problems with guests.
• Forward complaint to supervisor or House Manager as applicable.
• Ensure guests are following all venue and event policies and code of conduct requirements.
• Keep aisles, concourses, and stairs clear of guests while event is in progress.
• Monitor assigned area(s) for spills or situations requiring staff attention and report accordingly.
• Perform other related duties as assigned by supervisor.

Qualifications

Education and/or Experience

• High school diploma or GED required.

Skills and Abilities

• Excellent interpersonal and communication skills. Must be personable and proactive in providing assistance to all guests with the highest level of customer service.
• Must be able to work flexible hours including nights, weekends and holidays.
• Must be able to work in a team environment, interacting with multiple departments.
• Understand written and spoken English.
• Must be able to communicate in a clear manner with guests and teammates.
• Must be able to see and read small sized text on tickets (paper and electronic).

Working Conditions

Location: Onsite at Pensacola Saenger Theatre in Pensacola, FL.

Physical Demands

• Works in a variety of environments, including but not limited to heights, elevators, darkened theatre, around crowds, loud noises, and flashing lights.
• Ability to walk and/or stand for long periods of time, climb stairs, stoop, bend, and maneuver throughout the exterior and interior of the venue.
• Able to navigate a variety of floor surfaces and areas, including walking up and down stairs.
• Able to work extended and/or irregular hours including nights, weekends, and holidays.

Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.