Usher $18.00 – $18.00 per hour The New Group New York, NY Backstage & Technical

Playwright Co; New York (NY); Hybrid; USD 25,000 - 28,000; Part time

Job summary

The New Group in New York City is seeking an Usher (Part-Time) to welcome audiences and support performers during a temporary fall season. Shifts run from early October to mid-December 2026, with training sessions before performances.

Responsibilities include greeting, seating, ticket scanning, program distribution, safety monitoring, and coverage for special events. Evening/weekend availability is required; work is on-site at the Theater at St. Clement's.

Qualifications

• Outstanding customer service skills and friendly demeanor.
• Ability to communicate clearly and professionally.
• Willingness to follow front of house procedures and safety rules.
• Experience in front of house roles is helpful but not required.

Responsibilities

• Provide engaged customer service.
• Facilitate audience entry and egress.
• Scan tickets.
• Distribute programs.
• Greet and seat latecomers.
• Monitor the seating area for safety concerns.
• Provide on-site coverage for special events including talkbacks and open-captioned performances.
• Understand and follow The New Group's front of house policies and procedures.
• Other duties as assigned.

Skills

Customer service

Communication

Safety awareness

Front of house experience

Education

Certificate of Fitness (F-03)

Job description

The New Group

Usher (Part-Time)

Reporting to the Box Office & Audience Services Supervisor, the Usher plays a key role in creating a safe, welcoming space for our audiences and artists. This is a temporary, part-time position with shifts to take place between early-October and mid-December 2026. Up to three (3) training shifts will be required between September 28th and October 11th with the performance shifts beginning October 13th.

About The New Group

Founded in 1995, The New Group is an award-winning, artist-driven company with a commitment to developing and producing powerful, contemporary theater. In addition to producingOff-Broadway productions, the organization champions original works through its New Group/New Works play and musical development program. The New Group also operates an acting conservatory and a tuition-free college access program.

Primary Responsibilities of the Usher include:

• Provide engaged customer service.
• Facilitate audience entry and egress.
• Scan tickets.
• Distribute programs.
• Greet and seat latecomers.
• Monitor the seating area for safety concerns.
• Provide on-site coverage for special events including talkbacks and open-captioned performances.
• Understand and follow The New Group's front of house policies and procedures.
• Other duties as assigned.

Knowledge, Skills and Abilities:

• Outstanding customer service skills and friendly demeanor.
• Ability to understand and follow procedures and the wisdom to know when to escalat matters to a supervisor.
• Ability to communicate verbally in a clear, professional and patient manner.
• Previous experience with front of house for a performance venue encouraged but not required.
• Ability to move throughout the premises, including navigating multiple levels, to provide an attentive presence.
• Current Certificate of Fitness (F-03) Indoor Place of Assembly Safety Personnel preferred, but not required.
• The desire to be part of building an inclusive, equitable, and accessible environment.

The rate pay for the Usher is $18.00/hour. This is a temporary, part-time, hourly positi

n with night & weekend availability required. Ushers generally work between two and three performances per week, depending on availability, during production.

• Performances are generally scheduled in the evenings Tuesday - Sunday with additional matinee performances on Saturdays, with some exceptions.
• All Usher shifts take place on-site at the Theater at St. Clement's.

The New Group encourages applications from all qualified candidates. The New Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If reasonable accommodation is needed to participate in the job application or interview process, please contact us at [email protected].