Usher - Chicago Theatre

Madison Square Garden Entertainment Corp.; Chicago (IL); On-site; USD 19,000 - 28,000; Full time

Job summary

Madison Square Garden Entertainment Corp. is seeking an Usher for the Chicago Theatre to greet guests, provide directions, and manage crowds during ingress, show, and egress. You will ensure safety, check tickets, and assist with VIP activations while maintaining a professional appearance and customer-focused service.

The role requires strong communication, the ability to work in a loud, fast-paced environment, and flexibility to rotate posts within shifts across the venue.

Qualifications

• Previous Usher, Ticket Taker, orGuest Relations experience preferred.
• Strong communication and customer service skills are essential.
• Ability to work with large crowds and in a loud, fast-paced environment.
• Maintain a professional appearance and demeanor on premises.

Responsibilities

• Greet guests and provide wayfinding and assistance throughout ingress, event, and egress.
• Ensure aisles, rows and seats are clean; report issues to Supervisors.
• Scan tickets, assist with VIP packages and meet-and-greets as needed.
• Explain event policies and assist with emergency procedures and safety.

Skills

Strong communication

Customer service

Crowd management

Professional appearance

Adaptability

Email/computer proficiency

Tools

Handheld PDA

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

As an Usher at the Chicago Theatre, you will provide positive guest/client experiences at live events. An Usher is responsible for greeting the guest, directional assistance through various entry/departure points, line management, assisting with emergency or medical situations, and answering frequent questions regarding the event or the Chicago Theatre.

What will you do?

• As an Usher at the Chicago Theatre, you will promote positive guest/client experiences during the beginning (ingress), middle of event and show departure (egress).
• Welcome guests to The Chicago Theatre and provide wayfinding assistance.
• Check aisles, rows, and seats prior to the house opening to ensure cleanliness. Notify Supervisor of any issues prior to opening.
• Check designated area to be sure all emergency exit pathways are clear and accessible prior to opening. Notify Supervisor prior to opening with any concerns.
• Scan patrons’ tickets and report any invalid tickets to a Supervisor.
• Support lobby activities and ancillary activations including but not limited to VIP packages, soundchecks, and meet and greets.
• Guide patrons to their seats efficiently and answer guest questions.
• Assist third party vendors with any necessary set-up prior to ingress.
• Turn in any Lost and Found items to the Supervisor immediately.
• Communicate any building deficiencies, security concerns, or safety issues to a Supervisor.
• Ensure event specific details and policies are adhered to by guests.
• Be prepared to take an active role in Emergency Operations procedures (evacuation plan) through on-going training and drills.
• Aid other departments as needed.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• Previous Usher, Ticket Taker, or Guest Relations experience preferred.
• Strong communication and customer service skills.
• Ability to work with large crowds.
• Must be able to tolerate and work in a loud, fast paced environment.
• General computer proficiency and email communications are required.
• Maintain a professional manner, presence, and appearance always while on premises/duty.
• All candidates must be available to work 75% of the monthly show schedule (No guarantee of minimum hours).
• Must be comfortable with heights (working on high floor) and navigating steep steps and inclines.
• Must be willing to rotate to various positions within a shift.

Special Requirements

• Must be receptive to working outside in inclement weather and extreme temperatures.
• Must be comfortable operating a limited mobility lift.
• Must be comfortable with heights.
• Must be knowledgeable to use a handheld PDA.
• Ability to carry, lift, push, pull up to 30 lbs;
• Must be able to traverse steps and be able to walk and stand long periods of time
• Must be able to work within an environment with loud noises and everchanging visuals.
• Must be willing to rotate to various posts within a shift as needed, based on business need.
• Ability to stand and move about the theater throughout the duration of the shift.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Onsite

Hourly Pay Range: $17.50—$17.50 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.