Usher- Beacon Theatre

Madison Square Garden Entertainment Corp.; New York (NY); On-site; USD 23,000 - 32,000; Part time

Job summary

Madison Square Garden Entertainment Corp.’s Beacon Theatre is seeking an Usher to deliver positive guest experiences at live events. You will greet guests, guide them to their seats, and support entry flow and crowd management throughout the venue.

The ideal candidate has strong communication and customer service skills, with the ability to handle stressful situations and rotate to different positions across events. This is a part-time, onsite role with outdoor work and varied hours.

Qualifications

• Excellent communication and customer service skills required.
• Ability to handle stressful situations calmly and professionally.
• Willing to rotate to different positions within a shift.

Responsibilities

• Greet guests and provide directions and information.
• Check tickets or scans and manage entry flow.
• Monitor aisles for cleanliness and safety before show starts.
• Assist guests with questions and facility information.
• Support crowd management with signage and wayfinding.
• Report safety issues and ensure Beacon Theatre rules are followed.
• Assist other departments during events as needed.
• Perform end-of-night seat checks for damage and cleanliness.

Skills

Communication

Customer Service

Problem Solving

Disability Assistance

Height Safety

Job description

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes, which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com.

Who are we hiring?

As an Usher at the Beacon Theatre, you will provide positive guest/client experiences at live events. An Usher is responsible for greeting the guest, directional assistance through various entry/departure points, line management, assisting with emergency or medical situations, and answering frequent questions regarding the event or the Beacon Theatre.

What will you do?

• Check tear or scan guest’s tickets.
• Welcome guests to the event, provide guest service and answer questions as requested.
• Check aisles prior to the house open to ensure cleanliness of aisles and seating areas.
• Provide information to guests and answer questions/inquiries regarding the Venue facility.
• Be a problem solver with guests incidents.
• Ensure that the rules and regulations of Beacon Theatre are being adhered to.
• Must be willing to rotate to various positions, assisting other departments within a shift, not limited to working Private events.
• Carry and display handheld signs to support crowd management, patron wayfinding, and event operations.
• Conduct end-of-night seat checks by inspecting every chair throughout the venue for damage, cleanliness, and safety concerns, reporting issues as needed.
• Provide exceptional experiences for our guests, partners, and team members, including by adhering to our appearance and presentation guidelines while on-site.

What do you need to succeed?

• The ideal candidate will have strong communication, customer service and problem-solving skills.
• Aid guests with disabilities by providing wheelchair escorts and partnering with the Disabled Services group as necessary.
• Must be able to solve guest issues and handle stressful situations in a timely manner.
• Ensure that the rules and regulations of Beacon Theatre are being adhered to.
• Must be comfortable with heights.

Special Requirements

• Must be able to lift up to 50lbs without assistance.
• Able to walk and stand during the entire shift
• Must be receptive to working outside in inclement weather and extreme temperatures.
• Ability to climb and descend multiple flights of stairs while carrying equipment or supplies
• This position is part-time and scheduled on an event driven basis.
• Must be able to work within an environment with loud noises and everchanging visuals
• Ability to stand and move about the theater throughout the duration of the shift.
• Ability to work a flexible schedule including nights, have split days off, work weekends and holidays in a 24 X 7 environment.

Onsite

Hourly Pay Range

$19.68—$19.68 USD

At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here.

We value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.