User Support Technician

Finfrock Industries Inc; Orlando (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401K Plan

Employer-paid health insurance

Life insurance

Disability insurance

Generous PTO

Job summary

FINFROCK is seeking a User Support Technician in Orlando to keep employees connected and productive, on-site and on job sites. You will troubleshoot via Ivanti Heat, configure PCs, tablets, and mobile devices, and support network and printer devices.

Responsibilities include deploying equipment, traveling to remote offices, and maintaining print devices. A related IT AS degree with 5 years helpdesk experience is required along with ladder use and lifting up to 50 lbs.

Qualifications

• Requires AS degree or higher in IT and 5 years desktop/helpdesk experience.
• Must have administrator level knowledge/experience with Windows 10.
• Experience assembling and configuring computers from parts.
• Ability to configure Android/Apple devices for corporate use.
• Experience with printer management including supplies and minor part replacement.
• Must be able to climb ladders and lift up to 50 lbs.; travel to remote sites.
• Willingness to travel to job sites and remote offices as needed.

Responsibilities

• Provide professional internal customer service to FINFROCK and FINFROCK Technologies employees.
• Troubleshoot and resolve user support requests via Ivanti Heat for endpoints, mobile devices, and printers.
• Build, configure, and deploy computers to employees as needed.
• Configure tablets and laptops for deployment.
• Deploy Android and iOS handheld devices.
• Assist with servicing network and camera devices.
• Assist with Cat 6 network cabling.
• Inspect and stock print devices weekly; manage consumables.
• Travel to job sites and remote offices including South Florida facilities as needed.

Skills

Windows 10 administration

PC assembly

Mobile device configuration

Printer management

Ivanti Heat IT Ticketing

Education

AS degree in IT

Tools

Ivanti Heat

Windows 10

Dassault Solidworks

Structureworks

Primavera P6 (Oracle)

Salmon Technologies

Speclink

MS Office 2016-2019

Job description

User Support Technician

Department: Technologies

Employment Type: Full Time

Location: Orlando

Description

At FINFROCK, our technology supports the teams that build real-world projects every day. As a User Support Technician, you’ll play a key role in keeping employees connected, productive, and supported in the office and out at the jobsite. FINFROCK offers a stable, team-oriented culture where your skills are valued, your impact is visible, and you have opportunities to grow alongside an industry-leading design builder.

Duties & Responsibilities

• Display professional and courteous customer service skills to our internal customer – FINFROCK and FINFROCK Technologies employees.
• Assist, troubleshoot, and resolve user support requests using Ivanti Heat (IT Ticketing System) pertaining to all client endpoint devices, mobile devices, and printers.
• Build, configure, and deploy computers to employees as needed.
• Configure and deploy tablets and laptops.
• Deploy Android and IOS handheld devices.
• Assist with servicing network and camera devices.
• Assist with Cat 6 network cabling.
• Inspect print devices weekly, clean as needed, and maintain supplies.
• Check out a FINFROCK company vehicle and travel to job sites and remote offices when needed, including our South Florida Manufacturing Facility on occasion (as a backup to our primary person).

Qualifications

Required:

• You have an AS degree or higher in a related IT discipline and 5 years desktop/helpdesk experience
• You have administrator level knowledge/experience with Microsoft Windows 10 operating system.
• We custom build our Design PCs - You must be experienced with the assembly and configuration of computers from parts.
• You can configure Android/Apple devices for corporate use.
• You have experience with printer management including supplies, applications, minor part replacement (rollers, etc…), and you can maintain a support level relationship with print vendors.
• You must be able to climb and work on ladders.
• You must be able to lift and carry items up to 50 lbs.
• You must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi‑Fi network and IP camera devices.
• You must have a clean driving record and be able to travel to remote offices and job sites.

Preferred Skills and Certifications:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• CompTIA A+ Certification
• You have experience with Microsoft Teams, Office/O365, and Ivanti Heat (IT Ticketing system)
• Proficient at making Ethernet patch cables
• You have installation and support experience with: Dassault Systemes Solidworks, Structureworks, Primavera (Oracle) P6, Salmon Technologies, Speclink, and MS Office 2016-2019 or similar programs.

Benefits

• 401K Plan – Typically we match 100% of Employee contributions up to 15% of your base salary so you can relax and retire one day.
• 100% employer-paid health insurance for employee and contribution toward “family” coverage
• Life insurance
• Short-term and long-term disability insurance
• Generous paid time off program