User Support Technician

FINFROCK; Town of Florida (NY); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

401K Plan

Health insurance for employee and team

Life insurance

Disability insurance

Generous paid time off

Job summary

FINFROCK seeks a User Support Technician to keep employees connected and productive in the office and on job sites. You will build, configure, and deploy computers, tablets, and mobile devices, and troubleshoot using Ivanti Heat across endpoints, with onsite and remote support as needed.

Required is an AS or higher in IT, 5 years of desktop/helpdesk experience, and Windows 10 admin skills. Travel to remote offices, including our South Florida facility, is expected.

Qualifications

• AS degree or higher in IT discipline with 5 years desktop/helpdesk experience.
• Experience with Windows 10 administration and PC assembly/configuration.
• Experience configuring Android/Apple devices for corporate use.
• Printer management experience and vendor liaison capability.
• Ability to climb ladders and lift up to 50 lbs.
• Willingness to travel to remote offices and job sites.

Responsibilities

• Provide courteous internal IT support to FINFROCK and FINFROCK Technologies staff.
• Troubleshoot and resolve requests using Ivanti Heat for endpoints, mobile devices, printers.
• Build, configure, and deploy computers; configure tablets and laptops.
• Deploy Android and iOS handheld devices; service network and camera devices.
• Assist with Cat 6 cabling and routine device inspections; manage consumables.
• Travel to job sites and remote offices as needed, including South Florida facility.

Skills

Customer service

Troubleshooting

Desktop support

Mobility and lifting

Climbing ladders

Travel to sites

Education

AS degree in IT-related field

Tools

Ivanti Heat

Microsoft Windows 10

Printer management

Job description

Description
At FINFROCK, our technology supports the teams that build real-world projects every day. As a User Support Technician, you’ll play a key role in keeping employees connected, productive, and supported in the office and out at the jobsite. FINFROCK offers a stable, team-oriented culture where your skills are valued, your impact is visible, and you have opportunities to grow alongside an industry-leading design builder.

Department: Technologies
Location: Orlando

Description
At FINFROCK, our technology supports the teams that build real-world projects every day. As a User Support Technician, you’ll play a key role in keeping employees connected, productive, and supported in the office and out at the jobsite. FINFROCK offers a stable, team-oriented culture where your skills are valued, your impact is visible, and you have opportunities to grow alongside an industry-leading design builder.

Duties & Responsibilities

• Display professional and courteous customer service skills to our internal customer – FINFROCK and FINFROCK Technologies employees.
• Assist, troubleshoot, and resolve user support requests using Ivanti Heat (IT Ticketing System) pertaining to all client endpoint devices, mobile devices, and printers.
• Build, configure, and deploy computers to employees as needed.
• Configure and deploy tablets and laptops.
• Deploy Android and IOS handheld devices.
• Assist with servicing network and camera devices.
• Assist with Cat 6 network cabling.
• Inspect print devices weekly, clean as needed, and maintain supplies.
• Check out a FINFROCK company vehicle and travel to job sites and remote offices when needed, including our South Florida Manufacturing Facility on occasion (as a backup to our primary person).

Qualifications

Required:

• You have an AS degree or higher in a related IT discipline and 5 years desktop/helpdesk experience
• You have administrator level knowledge/experience with Microsoft Windows 10 operating system.
• We custom build our Design PCs - You must be experienced with the assembly and configuration of computers from parts.
• You can configure Android/Apple devices for corporate use.
• You have experience with printer management including supplies, applications, minor part replacement (rollers, etc…), and you can maintain a support level relationship with print vendors.
• You must be able to climb and work on ladders.
• You must be able to lift and carry items up to 50 lbs.
• You must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi‑Fi network and IP camera devices.
• You must have a clean driving record and be able to travel to remote offices and job sites.

Preferred Skills And Certifications

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• CompTIA A+ Certification
• You have experience with Microsoft Teams, Office/O365, and Ivanti Heat (IT Ticketing system)
• Proficient at making Ethernet patch cables
• You have installation and support experience with: Dassault Systemes Solidworks, Structureworks, Primavera (Oracle) P6, Salmon Technologies, Speclink, and MS Office 2016-2019 or similar programs.

Benefits

• 401K Plan – Typically we match 100% of Employee contributions up to 15% of your base salary so you can relax and retire one day.
• 100% employer-paid health insurance for employee and contribution toward “family” coverage
• Life insurance
• Short-term and long-term disability insurance
• Generous paid time off program