User Support Technician

FINFROCK; Florida; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

401K Plan

Health insurance (employee)

Life insurance

Disability insurance

Generous PTO

Job summary

FINFROCK is seeking a User Support Technician to keep employees productive by delivering hands-on IT support at the Orlando office and at job sites. You will deploy devices, troubleshoot issues, and assist with network and printer services while supporting a growing technology environment.

The role requires Windows 10 administration, PC assembly skills, and the ability to travel to remote offices. A strong customer-service orientation and willingness to lift 50 lbs are essential.

Qualifications

• AS degree or higher in IT or related discipline.
• 5 years desktop/helpdesk experience.
• Administrator level knowledge of Windows 10.
• Experience assembling and configuring computers from parts.
• Experience configuring Android/iOS devices for corporate use.
• Printer management experience including supplies and parts.
• Ability to climb ladders and lift up to 50 lbs.
• Willingness to travel to remote offices and job sites.

Responsibilities

• Provide professional internal customer service to FINFROCK and FINFROCK Technologies employees.
• Troubleshoot and resolve user support requests using Ivanti Heat for endpoint devices and printers.
• Build, configure, and deploy computers for employees.
• Configure and deploy tablets and laptops; deploy Android/iOS handheld devices.
• Assist with servicing network and camera devices; support Cat 6 cabling as needed.
• Inspect and maintain printers and supplies; travel to job sites as required.

Skills

Desktop support

Helpdesk

Windows 10 admin

Device deployment

Mobile devices

Printer management

Ladder access

Travel to sites

Customer service

Driver license

Education

AS degree in IT or related field

Tools

Ivanti Heat

MS Office

PC assembly

Printer software

Patch cables / cabling

Dassault Solidworks

Structureworks

Primavera P6 (Oracle)

Job description

User Support Technician

Department: Technologies

Employment Type: Full Time

Location: Orlando

Description

At FINFROCK, our technology supports the teams that build real-world projects every day. As a User Support Technician, you’ll play a key role in keeping employees connected, productive, and supported in the office and out at the jobsite. FINFROCK offers a stable, team-oriented culture where your skills are valued, your impact is visible, and you have opportunities to grow alongside an industry-leading design builder.

Duties & Responsibilities

• Display professional and courteous customer service skills to our internal customer – FINFROCK and FINFROCK Technologies employees.
• Assist, troubleshoot, and resolve user support requests using Ivanti Heat (IT Ticketing System) pertaining to all client endpoint devices, mobile devices, and printers.
• Build, configure, and deploy computers to employees as needed.
• Configure and deploy tablets and laptops.
• Deploy Android and IOS handheld devices.
• Assist with servicing network and camera devices.
• Assist with Cat 6 network cabling.
• Inspect print devices weekly, clean as needed, and maintain supplies.
• Check out a FINFROCK company vehicle and travel to job sites and remote offices when needed, including our South Florida Manufacturing Facility on occasion (as a backup to our primary person).

Qualifications

Required:

• You have an AS degree or higher in a related IT discipline and 5 years desktop/helpdesk experience
• You have administrator level knowledge/experience with Microsoft Windows 10 operating system.
• We custom build our Design PCs - You must be experienced with the assembly and configuration of computers from parts.
• You can configure Android/Apple devices for corporate use.
• You have experience with printer management including supplies, applications, minor part replacement (rollers, etc…), and you can maintain a support level relationship with print vendors.
• You must be able to climb and work on ladders.
• You must be able to lift and carry items up to 50 lbs.
• You must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi‑Fi network and IP camera devices.
• You must have a clean driving record and be able to travel to remote offices and job sites.

Preferred Skills and Certifications:

• Microsoft 365 Certified: Modern Desktop Administrator Associate
• CompTIA A+ Certification
• You have experience with Microsoft Teams, Office/O365, and Ivanti Heat (IT Ticketing system)
• Proficient at making Ethernet patch cables
• You have installation and support experience with: Dassault Systemes Solidworks, Structureworks, Primavera (Oracle) P6, Salmon Technologies, Speclink, and MS Office 2016-2019 or similar programs.

Benefits

• 401K Plan – Typically we match 100% of Employee contributions up to 15% of your base salary so you can relax and retire one day.
• 100% employer-paid health insurance for employee and contribution toward “family” coverage
• Life insurance
• Short-term and long-term disability insurance
• Generous paid time off program