Field Support Technician

Finfrock Industries Inc; Orlando (FL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401K Plan

Employer-paid health insurance

Life insurance

Disability insurance

Paid time off

Job summary

Finfrock Industries Inc is seeking a Field Support Technician to support our jobsites and office in Orlando. You will troubleshoot, deploy, and maintain client devices, printers, IP cameras, and Wi‑Fi networks while providing top-tier internal customer service.

Responsibilities include building and configuring computers, managing patches and firmware, and traveling up to 80% to construction sites. A 2-year degree or 5+ years IT support is required, with Windows 10/11 expertise and vendor liaison

Qualifications

• 2-year degree or 5+ years IT support experience.
• Experience assembling and configuring computers from parts.
• Admin level experience with Microsoft Windows 10/11.
• Capable of configuring Android/Apple devices for corporate use.
• Printer management and liaison with vendors.
• Able to travel up to 80% and work outdoors at job sites.

Responsibilities

• Be the IS&T liaison for Finfrock employees, delivering professional IT support.
• Troubleshoot and resolve issues with PCs, printers, IP cameras, and mobile devices.
• Build, configure, and deploy computers as needed.
• Configure and troubleshoot client devices and printers in the field.
• Maintain and update devices, firmware, and security patches.
• Coordinate with the Director of IS&T on job-site activities.
• Attend monthly I-Power meetings and provide field IT support.
• Support Wi‑Fi and wired networks at construction sites.

Skills

Customer service

Computer assembly

Windows admin

Device configuration

Printer management

Networking

Field travel

IT support experience

Education

Associate degree in related field

5+ years IT support experience

Tools

Autodesk AEC Collection

SolidWorks

Primavera P6

PMWeb

MS Office 2010-2016

Job description

Field Support Technician

Department: Technologies

Employment Type: Full Time

Location: Orlando

Description

At FINFROCK, our technology supports the teams that build real-world projects every day. As a Field Support Technician, you’ll play a key role in supporting our jobsites and our office. FINFROCK offers a stable, team-oriented culture where your skills are valued, your impact is visible, and you have opportunities to grow alongside an industry-leading design builder.

Duties & Responsibilities

• Be the “IS&T Face” to the internal customer – Finfrock employees; provide the utmost professional and courteous customer service skills
• Assist, troubleshoot, and resolve user support requests pertaining to all client endpoint devices and printers.
• Build, configure, and deploy computers as needed.
• Configure, deploy, and troubleshoot client devices, IP cameras, and printers.
• Optimize and maintain client devices in the field.
• Security updates, firmware updates, patch management, etc
• Perform/Execute IT tasks in the field at construction job sites.
• Dial in and participate with monthly I-Power meetings
• Plan job site activities with the Director of IS&T.

Qualifications

• Display professional and courteous customer service skills to the internal customer (Finfrock corporate and field employees).
• Must be experienced with the assembly and configuration of computers from parts.
• Must have administrator level experience with Microsoft Windows 10/11 operating systems.
• Capable of configuring Android/Apple devices for corporate use
• Printer management including supplies, applications, minor part replacement (rollers, etc…), and maintain a support level relationship with printer vendors.
• Troubleshoot issues related to: PCs, printers, IP cameras, mobile devices, Wi‑Fi and hardwire networking.
• Must be able to climb ladders and carry up to 50 lbs.
• Must be able to work outdoors, in high places via a Hi-Reach vehicle, to service Wi‑Fi network and IP camera devices.
• Must have a clean driving record and be able to travel
• Travel = 80%, Office = 20%
• 2 – Year degree in related field or 5+ years of IT Support experience
• Must have a working knowledge and be proficient in Solar/DC Power systems with deep cycle batteries for the purpose of powering IT assets in the field (Cameras, time clocks, Wi‑Fi Access Points, etc)
• MCP – Windows 10/11 preferred
• A+ Certification preferred
• Installation and support experience with: Autodesk AEC Collection, Dessaults Solidworks, Structureworks, Primavera (Oracle) P6, PMWeb, Salmon Technologies, Speclink, and MS Office 2010-2016 preferred.

Benefits

• 401K Plan – Typically we match 100% of Employee contributions up to 15% of your base salary so you can relax and retire one day.
• 100% employer-paid health insurance for employee and contribution toward “family” coverage
• Life insurance
• Short‑term and long‑term disability insurance
• Generous paid time off program