User Support Specialist, Workforce Development Systems

Ohio Department of Job and Family Services; Columbus (OH); On-site; USD 52,000 - 65,000; Full time

Job summary

The Ohio Department of Job and Family Services (ODJFS) Office of Workforce Development is seeking staff to assist users of the OhioMeansJobs system and related platforms. You will help customers, employers, and staff navigate key websites and ARIES, while working with a team to resolve issues and improve service delivery.

Responsibilities include assisting users of OMJ and ARIES, reporting issues, and handling multiple priorities in a public service environment.

Qualifications

• Ability to learn and apply innovative technology in a fast-paced environment.
• Customer service experience through technology (phone, chat, or ticketing).
• Experience dealing with challenging customers while remaining professional.

Responsibilities

• Assist users of the OhioMeansJobs and ARIES systems.
• Help customers and employers navigate OMJ website.
• Troubleshoot system and account issues with staff collaboration.
• Report system and account issues using a formal tool.
• Review customer activities to provide information across the agency.

Skills

Customer service

Technology literacy

Multi-tasking

Professional communication

Education

Minimum Class Qualifications for Employment (as noted)

Tools

Windows 3.1

Ticketing system

Job description

The Ohio Department of Job and Family Services (ODJFS) Office of Workforce Development is seeking staff to assist users of the OhioMeansJobs system and related platforms. You will help customers, employers, and staff navigate key websites and ARIES, while working with a team to resolve issues and improve service delivery.

Responsibilities include assisting users of OMJ and ARIES, reporting issues, and handling multiple priorities in a public service environment.