Customer Support Specialist – Workforce Platforms

State of Ohio; Kentucky; On-site; USD 34,000 - 43,000; Full time

Job summary

Office of Workforce Development in Ohio is seeking a proactive team member to support system users and help customers navigate the OhioMeansJobs website. You will assist local and state staff with ARIES, report issues, and review activities to support agency operations.

The role requires strong customer service, tech adaptability, and the ability to manage multiple tasks. Full-time schedule; location in Columbus with potential travel for in-person meetings.

Qualifications

• Ability to learn and apply innovative technology in a fast-paced environment.
• Customer service experience through technology (phone, chat, or ticketing).
• Experience dealing with challenging customers while remaining professional.

Responsibilities

• Assist users of the Office of Workforce Development system.
• Help customers and employers navigate the OhioMeansJobs website.
• Assist staff to navigate the ARIES system.
• Report system and account issues using a formal tool.
• Review customer activity to provide information to other parts of the agency.
• Troubleshoot system and account issues with colleagues.

Skills

Tech-savvy

Customer service

Problem solving

Multitasking

Job description

Office of Workforce Development in Ohio is seeking a proactive team member to support system users and help customers navigate the OhioMeansJobs website. You will assist local and state staff with ARIES, report issues, and review activities to support agency operations.

The role requires strong customer service, tech adaptability, and the ability to manage multiple tasks. Full-time schedule; location in Columbus with potential travel for in-person meetings.