Public Service Tech Support & Customer Care Specialist

Ohio; North Carolina; On-site; USD 28,000 - 40,000; Full time

Job summary

The Office of Workforce Development (OWD) administers federal workforce programs and oversees OhioMeansJobs centers, offering free training and services to job seekers and employers. This full-time role supports system users, helps navigate OMJ and ARIES, and reports issues through formal channels.

Ideal candidates have strong English/math basics, experience in customer service, and the ability to handle timed calls while entering data.

Qualifications

• Math and basic English vocabulary comprehension.
• 12 mos. trg. or 12 mos. exp. in office practices & procedures
• 3 mos. trg. or 3 mos. exp. in interviewing or questioning customers
• 3 mos. trg. or 3 mos. exp. in public relations/customer service
• Type data accurately at 25 net wpm
• Proficiency with Windows applications (e.g., 3.1 or equivalent)
• Must provide own transportation
• Ability to handle continuous timed telephone calls while entering data

Responsibilities

• Work with a team to assist the Office of Workforce Development system users.
• Assist customers and employers to navigate the OhioMeansJobs.com website.
• Assist staff to navigate the ARIES system.
• Report system and account issues using a formal reporting tool.
• Review customer activities in the system to provide information to other parts of the agency.
• Troubleshoot system and account issues with other staff.

Skills

Customer service

Multi-tasking

Tech literacy

Communication

Job description

The Office of Workforce Development (OWD) administers federal workforce programs and oversees OhioMeansJobs centers, offering free training and services to job seekers and employers. This full-time role supports system users, helps navigate OMJ and ARIES, and reports issues through formal channels.

Ideal candidates have strong English/math basics, experience in customer service, and the ability to handle timed calls while entering data.