Supervisor User Support EUS - WashU IT

Washington University in St. Louis; Georgia; On-site; USD 58,000 - 100,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Metro U-Pass

Retirement plan (403(b)

Job summary

Washington University in St. Louis is seeking an experienced IT specialist to supervise a small User Support team and guide problem resolution for desktop users. This role leads technical staff, oversees onboarding and evaluations, and stays current with technology upgrades to improve configurations and service delivery.

Candidates should have an associate degree (or equivalent) and at least five years of related experience. The position is office-based in Saint Louis, MO.

Qualifications

• Education: Associate degree or combination of education and experience may substitute for minimum education.
• Work Experience: Relevant Experience (5 Years)
• Certifications /Licenses: No specific certification is required for this position.
• Driver's License: A driver's license is not required for this position.

Responsibilities

• Provides technical leadership to user support technicians.
• Works hands on as a member of the team; tackles tough problems and is a problem resolution escalation resource.
• Hires, trains, supervises and evaluates performance of a small staff of User Support personnel.
• Maintains currency on developing technologies, recommending upgrades, enhancements and additions to system configurations.
• Maintains (or delegates) an inventory of network lines, user systems and printers.
• Recommends technology upgrades to business and clinical management; works with senior IS management to set standards and expectations.
• Works with systems team to deliver and enhance technology via automatic and field upgrades.

Skills

Adaptability

Computer Literacy

IT Hardware

Local Area Network (LAN) Management

Software Support

Education

Associate degree or equivalent education/experience

Job description

Location

SAINT LOUIS, MO 63110

Scheduled Hours

40

Position Summary

Position is a technical-based hands-on worker who supervises and coordinates activities of workers who provide problem-solving support to computer users; works with team to set priorities and open issues and has input into the optimum configuration of desktop hardware, applications, and printers; makes recommendations and implements process improvements; supervises small work groups (approximately 2 to 6 technicians).

Job Description

• Provides technical leadership to user support technicians.
• Works hands on as a member of the team; tackles tough problems and is a problem resolution escalation resource.
• Hires, trains, supervises and evaluates performance of a small staff of User Support personnel.
• Maintains currency on developing technologies, recommending upgrades, enhancements and additions to system configurations.
• Maintains (or delegates) an inventory of network lines, user systems and printers.
• Recommends technology upgrades to business and clinical management; works with senior IS management to set standards and expectations.
• Works with systems team to deliver and enhance technology via automatic and field upgrades.

Working Conditions

Job Location/Working Conditions Normal office environment

Physical Effort Typically sitting at desk or table.

Equipment Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

• Education: Associate degree or combination of education and experience may substitute for minimum education.
• Certifications /Professional Licenses : No specific certification/professional license is required for this position.
• Work Experience: Relevant Experience (5 Years)
• Skills: Not Applicable
• Driver's License: A driver's license is not required for this position.

WashU seeks highly motivated individuals who are able to perform duties in a manner consistent with our core mission and guiding principles.

Preferred Qualifications

• Education: No additional education unless stated elsewhere in the job posting.
• Certifications /Professional Licenses : No additional certification/professional licenses unless stated elsewhere in the job posting.
• Work Experience: No additional work experience unless stated elsewhere in the job posting.
• Skills: Adaptability, Computer Literacy, IT Hardware, Local Area Network (LAN) Management, Software Support

Grade G12

Salary Range

$58,400.00 - $99,700.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

• Up to 22 days of vacation, 10 recognized holidays, and sick time.
• Competitive health insurance packages with priority appointments and lower copays/coinsurance.
• Take advantage of our free Metro transit U-Pass for eligible employees.
• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
• Family We offer 4 weeks of caregiver leave to bond with your new