Technical User Support Team Lead

Washington University in St. Louis; Georgia; On-site; USD 58,000 - 100,000; Full time

Benefits offered by this job

Vacation & holidays

Health insurance

Metro U-Pass

Retirement plan (403(b)

Job summary

Washington University in St. Louis is seeking an experienced IT specialist to supervise a small User Support team and guide problem resolution for desktop users. This role leads technical staff, oversees onboarding and evaluations, and stays current with technology upgrades to improve configurations and service delivery.

Candidates should have an associate degree (or equivalent) and at least five years of related experience. The position is office-based in Saint Louis, MO.

Qualifications

• Education: Associate degree or combination of education and experience may substitute for minimum education.
• Work Experience: Relevant Experience (5 Years)
• Certifications /Licenses: No specific certification is required for this position.
• Driver's License: A driver's license is not required for this position.

Responsibilities

• Provides technical leadership to user support technicians.
• Works hands on as a member of the team; tackles tough problems and is a problem resolution escalation resource.
• Hires, trains, supervises and evaluates performance of a small staff of User Support personnel.
• Maintains currency on developing technologies, recommending upgrades, enhancements and additions to system configurations.
• Maintains (or delegates) an inventory of network lines, user systems and printers.
• Recommends technology upgrades to business and clinical management; works with senior IS management to set standards and expectations.
• Works with systems team to deliver and enhance technology via automatic and field upgrades.

Skills

Adaptability

Computer Literacy

IT Hardware

Local Area Network (LAN) Management

Software Support

Education

Associate degree or equivalent education/experience

Job description

Washington University in St. Louis is seeking an experienced IT specialist to supervise a small User Support team and guide problem resolution for desktop users. This role leads technical staff, oversees onboarding and evaluations, and stays current with technology upgrades to improve configurations and service delivery.

Candidates should have an associate degree (or equivalent) and at least five years of related experience. The position is office-based in Saint Louis, MO.