User Research Moderator, Irving TX

Insight Global; Irving (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Insight Global in Irving, TX is seeking a detail-oriented User Research Moderator to facilitate sessions with participants testing a wearable prototype device. This role focuses on smooth study execution and gathering valuable insights for product development.

The position is full-time, Mon–Fri, 8am–6pm, starting ASAP through year-end with potential extensions. Candidates should have a BA/ STEM degree and experience in usability testing or studies facilitation.

Qualifications

• Experience with prototypes, hardware prototypes or health tech devices in user research studies.
• BA Degree in biomedical, biotech or similar engineering field.
• Strong communication and interpersonal skills.
• Ability to follow structured protocols while adapting to participant needs.
• Familiarity with wearable technology or usability testing.
• Prior experience as a studies facilitator or usability tester.
• Project coordination background and attention to detail.
• STEM or biomedical engineering degree preferred.

Responsibilities

• Coordinate and conduct user study sessions, ensuring participants feel comfortable and informed.
• Engage in one-on-one interaction with each participant throughout the session.
• Instruct participants on how to interact with the study prototype device per protocol.
• Collect demographic information and measurements as required by the study.
• Observe and document participant interactions, behaviors, and feedback.
• Take detailed notes on errors, issues, and important information per protocol.
• Troubleshoot basic device issues during sessions and escalate technical problems when needed.
• Maintain confidentiality and adhere to organizational standards.
• Provide clear, concise summaries of findings.

Skills

Prototype experience

Strong communication

Structured protocol adherence

Wearable tech familiarity

Usability testing

Studies facilitator experience

Attention to detail

Project coordination

Education

Bachelor's degree in biomedical, biotech or related engineering

Job description

Job Description

Hiring User Research Moderators to join a dynamic team in Irving, TX 75039 that specializes in wearable tech research studies!

Schedule: Full time Mon - Friday, 8am -6pm*

Project Duration: ASAP - End of Year *potential extensions/additional phases to follow

Overview

We are seeking a detail-oriented and empathetic User Research Moderator to facilitate research sessions with participants testing a wearable prototype device. This role is critical to ensuring smooth study execution and gathering valuable insights for product development.

Key Responsibilities

• Coordinate and conduct user study sessions, ensuring participants feel comfortable and informed.
• Engage in one-on-one interaction with each participant throughout the session.
• Instruct participants on how to interact with the study prototype device, following the research protocol.
• Collect demographic information and take measurements of each participant’s hip and waist as part of the study requirements.
• Observe and document participant interactions, behaviors, and feedback accurately.
• Take detailed notes on errors, issues, and important information related to the specific protocol you are running.
• Troubleshoot basic device issues during sessions and elevate technical problems when needed.
• Maintain confidentiality and adhere to the organization’s standards.
• Provide clear, concise summaries of findings.

Skills and Requirements

Qualifications:

• Experience working with prototypes, hardware prototypes or health tech devices within user research studies
• BA Degree in biomedical, biotech or similar engineering degree
• Strong communication and interpersonal skills.
• Ability to follow structured protocols while adapting to participant needs.
• Familiarity with wearable technology or usability testing
• Prior experience working as a studies facilitator or usability tester
• Project coordination background and attention to detail
• Bachelors Degree in STEM fields or related (biomedical engineering, biotech etc)

Clinical Research Background

UX wearble device or physical prototype/hardware experience

product testing expereience preffered

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [e-mail].