UX Researcher (Moderation Specialist)

Pulse Labs; Atlanta, Northern (GA, KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Pulse Labs seeks a UX Researcher (Moderation Specialist) in Atlanta to lead qualitative research projects for high-profile technology clients. You will moderate IDIs and focus groups, analyze video and survey data, and produce client-ready reports and executive summaries.

The role requires strong written and verbal communication, expertise with end-to-end research lifecycle, and the ability to present findings to senior stakeholders. Some after-hours work may be required.

Qualifications

• Masters degree required or equivalent in psychology, research methods, HCI, sociology or related field.
• 3+ years in qualitative research with IDIs and focus groups.
• Experience in agency/consulting environments preferred.

Responsibilities

• Plan research projects with customers to meet timelines and goals.
• Moderate IDIs and focus groups (remote and in-person) in a fast-paced setting.
• Analyze video, transcripts, and surveys; develop key findings and client-ready reports.
• Create top lines, scorecards, executive summaries, and slide decks for clients.
• Support customers throughout planning, execution, and delivery, including presentations to senior leadership.

Skills

Qualitative research

Moderation

IDI/FG moderation

Client-facing

Report writing

Data interpretation

Stakeholder presentation

Education

Masters Degree

Undergraduate degree in psychology, research methods, HCI, sociology

Tools

Google Docs

Google Sheets

Job description

UX Researcher (Moderation Specialist)
Geo: Atlanta, Georgia, USA

Short Term Contract: 2 November through 30 November, 2026

Pulse Labs is empowering insights and elevating experiences for the world's top technology companies. We’re revolutionizing product development delivering human-centered, actionable insights at every stage of the product lifecycle from inception to market release and beyond. We empower top tech companies like Google and Amazon to create and refine paradigm-shifting mobile, smart home, smart vehicle, and AI products.

We’re looking for a UX Researcher with expertise in moderating qualitative research (e.g., IDIs and focus groups) to uncover meaningful user insights that shape product strategy, design decisions, and customer experience. Working directly with clients, you will help them design and execute qualitative research and will be a team-player who is an integral member of a talented and dedicated group of fellow UX researchers and analysts working in a fast-paced, rapid-response environment where rigor and quality are paramount. You’ll dive deep into rich video and survey data to analyze and interpret findings and produce client-ready reports

This is a 100% full-time (i.e., 40 hours per week) Atlanta, Georgia based position. At times, you will be required to work before and after standard work hours, including weekends, to ensure quality and on-time client delivery.

Key Responsibilities

• Work closely with customers to plan research projects according to customer requirements, timelines, and business goals.
• Moderate in-vehicle research while participants drive around the city/suburbs, alongside an assistant who will serve as note-taker and tech specialist.
• Execute research projects ensuring sound research methodology and analysis.
• Moderate IDIs and focus groups, including preparing moderator guides and visual aids.
• Create compelling Toplines, Scorecards, Executive Summaries, Final Reports, Slide Decks, etc.
• Provide support to customers throughout the research planning, execution, and delivery process that may include presenting research findings up to the Director or VP level.
• Work closely with the Panel and Research Operations team members assigned to your projects to ensure execution is on track and data collected aligns with the requirements.
• Analyze research study responses from participant videos and transcripts, surveys, and other study data to develop key research findings and recommendations for customers.

Preferred Qualifications

• Masters Degree
• Experience working in an agency or consulting environment conducting research.
• Experience working at or with early-to-mid stage startups.
• Experience working at or with FAANG/top tech companies.

• 3+ years working in a qualitative research role in a detail-oriented research operations environment.
• 3+ years of IDI and focus group moderation experience (remote and in-person).
• Excellent written and verbal communication in both
• Expertise with data collection, analysis, and interpretation.
• Expertise leading complex, multi-faceted research projects.
• Knowledge of the end-to-end research lifecycle, including research methods/approaches and common analyses, specifically those related to UX.
• Prior success maintaining strong relationships with customers, vendors, and team members.
• High attention to detail and ability to recognize patterns and anomalies in qualitative and/or quantitative data.
• Ability to translate qualitative insights into actionable recommendations and present in compelling reports.
• Comfort presenting your own research and research prepared by others to senior-level stakeholders.
• A strong sense of ownership, transparency, detail-orientedness, and ability to self-initiate.

• Very comfortable using emerging technologies and different software systems.
• High comfort working with Google Docs, Google Sheets, or similar products.
• Collaborative attitude and ability to foster a positive work environment.
• Experience and comfort working on a team of researchers as well as with operations personnel in a rapid-response, often ambiguous environment.
• Undergraduate degree in psychology, research methods, human-computer interaction, sociology, or related field.