User Experience Researcher

Insight Global; Phoenix (AZ); Hybrid; USD 60,000 - 80,000; Full time

Job summary

Insight Global is looking for User Study Moderators based in Phoenix, Arizona, to support research initiatives in consumer electronics and life sciences. The role involves collaborating with cross-functional teams, demonstrating prototype devices in the LA area, and providing hands-on support to ensure quality data collection. Candidates should have strong analytical skills and relevant educational qualifications, along with the ability to travel around the local area. This role offers a dynamic work environment with the opportunity to engage in innovative research projects.

Qualifications

• Prior experience with usability studies or hardware/software troubleshooting.
• Willingness to travel locally around LA area during study.

Responsibilities

• Collaborate with cross-functional teams to execute data collection activities.
• Demonstrate prototype devices to consumers across LA.
• Operate, maintain, and troubleshoot prototype hardware.

Skills

Strong analytical skills

Problem-solving skills

Organizational skills

Excellent written and verbal communication

Education

B.S./B.A. or M.S./M.A. in Engineering, Physics, Computer Science, Human Factors, Psychology, or related STEM fields

Job description

Schedule: 5 days per week, day shifts between Monday–Sunday

Project Duration: May– Sept, with potential for additional extensions

Required Skills & Experience

• Education: B.S./B.A. or M.S./M.A. in Engineering, Physics, Computer Science, Human Factors, Psychology, or related STEM fields.
• Experience: Prior experience with usability studies, or hardware/software troubleshooting
• Travel: Willingness to travel locally around LA area during first few weeks of study
• Skills: Strong analytical, problem-solving, and organizational skills, with excellent written and verbal communication abilities.

Nice to Have Skills & Experience

• Consumer product/hardware testing experience preferred

Job Description

Insight Global is hiring User Study Moderators to support a consumer electronic and life science research initiative. In this role, you’ll collaborate with cross‑functional teams to execute data collection activities and deliver high‑quality research experiences for participants.

What You’ll Do

As a User Research Moderator, you’ll play a hands‑on role in day‑to‑day research operations by demonstrating prototype devices to consumers across LA. This role requires traveling to 5–6 locations per day with fellow team members to train and support study participants.

Additional tasks include:

• Operating, maintaining, and troubleshooting prototype hardware and technical equipment used for data collection
• Real‑time technical support to participants by troubleshooting prototype devices and clearly guiding users through technical challenges
• Identifying and resolving study execution issues in real time and implementing corrective solutions as needed
• Supporting research teams to ensure participants are well equipped to work with prototypes individually and data is collected accurately