User Insight & Experience Lead

TikTok USDS Joint Venture; Los Angeles (CA); On-site; USD 70,000 - 144,000; Full time

Job summary

TikTok USDS Joint Venture LLC is seeking a leader to drive strategic initiatives, align cross‑functional priorities, and accelerate business growth in the LA area. You will supervise user operations, leverage data and research to shape product experiences, and partner with PM/RD teams to resolve issues while driving engagement and brand recognition.

The role emphasizes on-site collaboration, rapid execution, and a focus on bold, measurable outcomes within a high-velocity consumer tech ecosystem.

Qualifications

• 1+ years of relevant working experience in internet user operation or product operation.
• Strong communication skills and user-centric mindset.
• Ability to work under pressure and collaborate with PM/RD teams.

Responsibilities

• Monitor and follow up on user feedback across product channels.
• Analyze feedback data, conduct user research, and identify pain points.
• Drive user group acquisition, beta testing, and campaigns to boost engagement.
• Adopt tools to optimize workflows and improve operational efficiency.

Skills

User operations

Cross-functional collaboration

Data analysis

User research

Communication skills

Tools

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Job description

TikTok USDS Joint Venture LLC is seeking a leader to drive strategic initiatives, align cross‑functional priorities, and accelerate business growth in the LA area. You will supervise user operations, leverage data and research to shape product experiences, and partner with PM/RD teams to resolve issues while driving engagement and brand recognition.

The role emphasizes on-site collaboration, rapid execution, and a focus on bold, measurable outcomes within a high-velocity consumer tech ecosystem.