Product Experience & Optimization Manager

TikTok; San Jose (CA); On-site; USD 108,000 - 209,000; Full time

Job summary

TikTok is seeking a role focused on owning the user experience, using data analysis, AI tooling, and collaboration with product, R&D, and algorithms teams to identify and resolve experience issues.

The candidate will translate business needs and user feedback into actionable improvements, monitor experience health, and drive proactive issue resolution across multiple locations and teams.

Qualifications

• Bachelor's degree or above with strong understanding of user experience and industry dynamics.
• Empathy for user feedback with good logical thinking and decomposition skills.
• Strong cross-functional coordination and collaboration abilities, goal-oriented mindset, proactive problem-solving.

Responsibilities

• Own user experience quality for TikTok products, identifying issues and driving optimization plans with product, R&D, and algorithms teams.
• Proactively identify potential experience issues based on product strategy, feature updates, and policy changes.
• Foster collaboration with internal teams and external partners to resolve user feature requests promptly.
• Analyze user signals to uncover genuine needs and inform priorities.
• Collaborate with PMs and leverage AI tools to monitor experience metrics and health.
• Regularly review rules, products, and strategies to keep experience levels high.

Skills

Data analysis

Cross-functional coordination

Analytical skills

Empathy for users

Education

Bachelor's degree or above

Job description

TikTok is seeking a role focused on owning the user experience, using data analysis, AI tooling, and collaboration with product, R&D, and algorithms teams to identify and resolve experience issues.

The candidate will translate business needs and user feedback into actionable improvements, monitor experience health, and drive proactive issue resolution across multiple locations and teams.